Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
· Achieved 500% growth in broadband connections over last two years.
· Mentoring and leading a team of 8 sales staff; guiding the team in lead generation and converting the leads into new business deals.
· Mentoring the team and providing service support to customer complaints.
· Set the monthly sales target for the team and help them in achieving their targets.
· Provide guidance to the sales team personnel and assist in organizing the sales activities of the internet sales department.
· Ensuring customer satisfaction during entire purchasing experience.
· Achieving assigned PMS target through intermediaries mapped to him
· Handling all the retail products across the portfolio for motor insurance
· Maintaining relationships with the agents
· To solve problems/issues proactively and develop a strong relationship with the agents
· To meet agents, Lead Providers, intermediaries on a regular basis and maintaining records.
· Cross selling / corporate selling of the products.
· New customer acquisition (Individual, HNI or Corporate).
· Being well versed with the products and services and customer service processes in order to provide unmatched customer service.
· Assisting the clients in making the right choice of the products and making right decisions with their accounts.
· Educating customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
· Handling HNI clients and providing end to end customer support / assistance.
· Locates potential business deals by contacting potential customers; discovering and exploring opportunities.
· Proactively initiate and engage sales calls to new prospects.
· Generating revenue and grow client base, prospect, qualify, solidify relationships, overcome objections and close new accounts.
· Increase spends and creates new buyers in existing accounts by cultivating new relationships laterally and above the primary contact.
· Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
· Assisting Platinum Base customers and SME corporate with New Connections.
· Routing Executives on the field (Mumbai Limits) for sales completion from customers.
· Developing strategies to acquiring acquisitions from Competitor network operators.
Doing cold calls on SME companies for generating new accounts.