Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant General Manager
Santis Pharmaceuticals Pvt. Ltd.
Ahmedabad
11.2021 - Current
Enhanced employee management by developing schedules, tracking time and administering payroll.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
Evaluated department conditions and operations to determine strengths and areas for improvement.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Sales Manager
Pharmacy Next Door Pvt. Ltd
Ahmedabad
06.2021 - 11.2021
Interpreted sales and pricing policies to departmental personnel and customers.
Met with clients, delivering presentations and educating on product and service features and offerings.
Resolved customer issues quickly to close deals and boost client satisfaction.
Targeted and prospected for new business through telemarketing, individual creativity and innovation.
Pharmacy Supervisor
Apollo Hospital Pharmacy, Hospital AHEL Pharmacy
Ahmedabad
04.2019 - 02.2021
Recommended OTC devices or medication options to help mitigate individual symptoms.
Interpreted prescription orders, dispensed medications and counseled patients on drugs.
Communicated with patients, ensuring that medical information was kept private.
Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication and mediation skills.
Supervised team of 35 pharmacy technicians.
Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices
Zonal Manager
Dava India Generic Pharmacy Franchisee
Ahmedabad
12.2018 - 03.2019
Analyzed and improved performance across zone using sales metrics and performance reports.
Considered and approved policies to support company initiatives and overall performance.
Increased profit margin 29% through inventory control, cost control and increased route productivity.
Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
Sales Manager
Cipla Ltd.
Gujarat Rajasthan MP
05.2011 - 06.2018
3 division of Spectracare as per Mini Region Concept
Worked at Bhopal for 18 Months and successfully achieve Zero Vacancy, External Manager Recruitment and retention, Business Expectation with strong basic working objective with strategy implementation in TOTO…
Regional Level Training programme done and coordinates SM for MT TM BM
Work shop done at the level of BMT development
BM orientation got 2 times opportunity as Faculty SM for training programme
Transfer as Ahmedabad HQ with the effect from 31stAugust2012
Got assignment of Spectra care I for 2 Month and then given Commercial Sales Manager role & responsibility
As CSM handling team of 11RTF & 3RTF BM of Ahmedabad & North Gujarat
Transfer to Jaipur with effect fromMay2013andworkingtilldatein Institution Task Force on ITF KRA and covering Gujarat & Rajasthan State Govt.Institution
Main function to tender documentation, new product inclusion, meeting with key authority of institution
Work experience of government institution business development like ESIC,CGHS,Defense,medical college business development as senior manager
Transfer to Head office in Nov2017 Mumbai central office for tender management role co-ordinate with team of 2 assistant manager and 2 office associates for key account management and public health project.
Regional Sales Manager
Dhruvi Pharma Pvt Ltd Frechisee Cipla Ltd.
Ahmedabad
10.2008 - 04.2011
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Exceeded targets by building, directing and motivating high-performing sales team.
Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Agency Sales Manager
Max New York Life Insurance Co
Ahmedabad
05.2008 - 01.2009
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Area Business Manager
Zydus Alidac Cadila Healthcare Ltd.
Ahmedabad
01.2006 - 06.2008
Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Developed initial sales roadmaps and market strategies to promote successful product launches.