Piyush Kumar
F&B Service
Haldwani
Summary
Dynamic hospitality professional with proven mixology expertise and exceptional memory retention, demonstrated through high quality service at Slider Station (Gastronomica). Skilled in anticipating guest needs and up selling, contributing to organization growth. Excelled in team collaboration and customer satisfaction, ensure positive experiences.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Barman
Slider Station (Gastronomica)
09.2022 - 09.2024
- Completed regular bar inventories and daily requisition sheets.
- Ensured that all beverages served were of the highest quality standards.
- Greeted frequent visitors by name, and explained the new promotion.
- Maintained an accurate cash drawer of $9,000 per shift.
- Completed requisitions to maintain required stock par levels.
Senior Waiter
The Pllazio Hotel
12.2021 - 08.2022
- Trained new employees to perform their duties.
- Monitored the dining area for seating availability, as well as the service, safety, and well-being of guests.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Senior Waiter
Ramada by Wyndham Gurgaon Central
, 01-1901
07.2019 - 03.2020
- Checked with guests to get feedback on the food served, resolve issues, bring additional items, and refill beverages.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
- Helped train new waitstaff members on proper table setup techniques and customer service practices.
- Verified guest satisfaction with meals, and suggested additional items to increase restaurant sales.
Guest Service Associate
Country Inn and Suites by Radisson
12.2017 - 07.2019
- Guaranteed guest satisfaction and a positive experience through genuine, enthusiastic, and friendly interactions.
- Resolved any customer complaints or issues professionally and efficiently.
- Greeted clients and provided personalized support to meet unique needs, and promote brand loyalty.
- Stocked server areas with supplies before, during, and after shifts.
- Welcomed and acknowledged guests with a smile, eye contact, and a friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores by 100%.
Assistant Waiter
Radisson Blu Hotel
03.2016 - 11.2018
- Communicated effectively with kitchen staff about customer orders and special requests.
- Stocked service areas with supplies during slow periods.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Organized storage areas so that all products were easily accessible when needed.
- Supported the needs of 15 person wait staff who attended to the specific needs of countless customers daily for a multi-cuisine restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Hospitality and Hotel Administration
IHM Shimla
Shimla, India 04.2001 -
Skills
Latte art creation
Experienced in enhancing sales through upselling
Guest relations coordination
Adaptability in dynamic environments
Experienced in operating POS systems
Beverage mixing proficiency
Waitlist management
Tip management
Inventory management
Timeline
Barman
Slider Station (Gastronomica)
09.2022 - 09.2024
Senior Waiter
The Pllazio Hotel
12.2021 - 08.2022
Senior Waiter
Ramada by Wyndham Gurgaon Central
07.2019 - 03.2020
Guest Service Associate
Country Inn and Suites by Radisson
12.2017 - 07.2019
Assistant Waiter
Radisson Blu Hotel
03.2016 - 11.2018
Bachelor of Science - Hospitality and Hotel Administration
IHM Shimla
04.2001 -
LANGUAGES
Hindi- First Language
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Interests
Food and culinary arts
Riding, exploring new culture
Software
Opera PMS
IDS
MICROS
BASIC COMPUTER
TRAINING / COURSES
Industrial Training from “Radisson Blu Hotel” Rudrapur Uttrakhand , December 2013 - April 2014