Piyush Raghuvanshi
Indore
Summary
Dynamic Product Specialist with over 7 months of successful experience in Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM)Technologies and customer engagement. Recognized consistently for performance excellence and contributions to success in UEM technology industry. Strengths in product management, product presentation and customer service backed by training in Technology Management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Product Specialist
42Gears Mobility Systems Pvt. Ltd.
Bangalore
06.2022 - Current
- Assisted with demonstrations for 42Gears MDM products (SureMDM, SureLock, SureFox, etc) to showcase functionality.
- Worked on cloud and on-premise deployments.
- Worked on various enterprise integrations (SSO, Office 365, Microsoft Azure AD, etc).
- Assisted with troubleshooting issues related to application or infrastructure failures and assisted with software licensing audits as needed.
- Consulted with product development teams to enhance products based on customer data.
- Thrive in a fast-paced, highly adept team of Engineers, Technicians, and Product managers to develop and prioritize product features and build product roadmaps.
- Coordinated project planning and execution with team members and team leads.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided training to new team members.
- Researched product's technical specifications and accurately communicated information.
Education
Bachelor of Technology - Computer Science And Engineering
Sushila Devi Bansal College of Engineering
Indore, Madhya Pradesh, India07.2021
Skills
- Project management
- Product Lifecycle Support
- Product Lines Training
- Quality Control
- Strategic Planning
- API Testing using Postman
- SQL
- Linux Operating System
- Microsoft Office Suite
- Microsoft Windows Server 2019
- HTML / CSS
Certification
- SQL and Relational Database by Cognitive Classes (IBM).
- Android Enterprise Certified Associate and Professional by Android Enterprise Academy.
- Certified in Cloud Computing Core Concepts by LinkedIn Learning.
- Certified in API Testing Foundations by LinkedIn Learning.
- Certified in Postman Essential Training by LinkedIn Learning.
- Tableau Consumer Badge Holder.
Timeline
Product Specialist
42Gears Mobility Systems Pvt. Ltd.
06.2022 - Current
Bachelor of Technology - Computer Science And Engineering
Sushila Devi Bansal College of Engineering
Similar Profiles
Naveen KumarNaveen Kumar
Assistant Manager - Sales at 42Gears Mobility Systems Pvt LtdAssistant Manager - Sales at 42Gears Mobility Systems Pvt Ltd
Shubham Shubham null
Member of Technical Staff at 42Gears Mobility SystemsMember of Technical Staff at 42Gears Mobility Systems
KUSH SINGHKUSH SINGH
Lead Technical Support Engineer at 42Gears Mobility Systems (an MDM company)Lead Technical Support Engineer at 42Gears Mobility Systems (an MDM company)