Piyush Singh
Training Manager
Hyderabad
Summary
Training Professional with 11+ years of proven results using operational and leadership strengths to solve specific and measurable needs for complex organizations through training and development. A proven track record of significant improvements in learning process, productivity, quality, and customer satisfaction while making training a value enabling function. Proficient in leveraging guidelines and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Manager - Training
SitusAMC
Hyderabad
06.2021 - Current
- Handling training responsibilities of 800+ employees with team of 7 training professionals within KPO/ITO function
- Mentoring, upskilling and assigning responsibilities of team to conduct training programs
- Identifying training needs through interactions with business teams, conducting review meetings with Supervisors for measuring effectiveness of training programmes and learning interventions
- Drive training initiatives and identify and arrange suitable training solutions for employees
- Ideate, roll-out and supervise L&D initiatives
- Managing all exempt employee coaching, training, and performance improvement actions
- Ensuring compliance is maintained as per Compliance Training Policy
- Conducting follow-up studies of all completed training to evaluate and measure results.
- Developing learning content by utilizing variety of media
- Applying adult learning and performance expertise to assess behavioral and ability issues impacting work performance
- Delivering new employee orientation training
Lead Credit Manager - Training
DHFL
Hyderabad
05.2018 - 06.2021
- Worked on projects that involved redesign of core business processes to achieve value addition to customer, reduction in customer issues as well as improvement in internal process efficiencies
- Integral part in building, delivering, and monitoring training program as per training agenda
- Reviewed existing New Hire Certification/re-certification/quizzing processes frequently and measure training effectiveness
- Publish training dashboard to stakeholders
- Translating requirements into conducting refresher training and Policy assessments
- Anchored roll out and provided PAN India training of Fintech initiatives such as Video PD, Perfios Bank Statement Analysis, Finfort Credit Decision Engine, enabling quality Chatbot for virtual assistance and new policy rollout
- Part of team which launched Quality dashboard and credit manager score card across centralized processing units (294 resources /26000 files /5500cr sanctioning)
- Supported securitization process of Rs 35,000 Crs, through quality evaluation of scanning process and migration to Document Management System
- Specific initiative on post on-boarding documentation including technical search report quality adherence which led to an incremental securitization of Rs. 2000 Crs in July 2019.
Trainer
Quatrro Mortgage Services Pvt. Ltd
Mumbai
12.2015 - 05.2018
- Coordinated with Operations and Quality team in assessing training and development needs of employees and effectively aligning them in programs delivered by Employment Development Team
- Responsible for validating and developing courses and training material as well as involved in training evaluation and assessing effectiveness
- Identified training needs across levels through mapping of skills required for different roles and analysis of existing level of competencies
- Performed Training needs Identification and delivered training to reduce knowledge gap on floor
- Effectively delivered training in compliance with training agenda, improving on learning curve and timely hand over batches with 90% throughput
- Conducted Process Knowledge Test for all process under origination to assess their knowledge
- Performed quarterly hygiene review of training content to ensure training material is well structured and meet requirements of Training Policy
- Published monthly training dashboard to management.
Trainer
Altisource Business Solutions Pvt. Ltd
Mumbai
10.2012 - 12.2015
- End to end management of new hire training including delivery of process training, On-Job training, and Certification of new hires
- Created manuals, materials, job-aids for refresher and cross function training
- Performed Root Cause Analysis of errors received from QA and Client QC and sensitized staff on the prevailing issue
- Provided query resolutions across various line of business and segments
- Training delivery on various segments such as Credit and Income, Collateral, Closing and Compliance, Re-Verification, Loan Setup for LOBs such as TPQC, Correspondent Review, Pre-Purchase Review
- Coordinated Legal Regulatory Legislative (LRL) Process by keeping track of new updates, guideline changes across US Mortgage Industry which affects the LOB
- Ensured execution and complete action of LRL related items
- Prepared monthly Training Report, Process Quality Report for Training and BU stakeholders.
Process Associate
TCS e-Serve Ltd
Mumbai
09.2011 - 10.2012
- Performed analytical review of mortgage documents sent by broker and indexing it in correct bucket required by the Underwriters
- Liaison between Broker and Underwriter in setting up loan origination procedure
- Review and update parameters such as borrower’s Assets, Liabilities, Income, and other personal details on system which helped Underwriters to decision the loan
- Effectively interact with client via conference call and mails regarding escalation and process updates.
Education
Master’s in Financial Management -
N.L. Dalmia Institute
Mumbai 07.2014 - 05.2017
Bachelor’s of Commerce -
H.R. College of Commerce & Economics
Mumbai 06.2008 - 07.2011
Skills
Design, Delivery, Evaluationundefined
Accomplishments
- Successfully implemented “Mortgage Learning Academy” – a flagship program designed to build a skilled and knowledgeable workforce of mortgage professionals for entry-level Mortgage Operations roles
- Conceptualized and launched Domain Knowledge Building Program – an upskilling training program aimed at building upon and enhancing employee’s existing domain knowledge
- Successfully implemented “No Error Week” – an initiative aimed at encouraging resources to process “error free” files.
- Instrumental in launching “The Lighthouse” internal newsletter for employees
Timeline
Manager - Training
SitusAMC
06.2021 - Current
Lead Credit Manager - Training
DHFL
05.2018 - 06.2021
Trainer
Quatrro Mortgage Services Pvt. Ltd
12.2015 - 05.2018
Master’s in Financial Management -
N.L. Dalmia Institute
07.2014 - 05.2017
Trainer
Altisource Business Solutions Pvt. Ltd
10.2012 - 12.2015
Process Associate
TCS e-Serve Ltd
09.2011 - 10.2012
Bachelor’s of Commerce -
H.R. College of Commerce & Economics
06.2008 - 07.2011
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