Pallav Kumar
Data Analyst
Gurgaon
Summary
Disciplined and insightful data analyst with 2+ years of experience analyzing business processes. Experienced in interpreting and analyzing data to drive growth for Customer satisfaction and retention by 15%. With deep knowledge of how to best assist all types of clients in the most challenging situations, whether face to face, over the phone, or by e-mail. Very well organized with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities. Currently, seeking for an opportunity to utilize the ability of prioritizing work options in an effective manner for the greater benefit of the company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Junior Data Analyst
Accenture
Gurgaon
08.2019 - Current
- Converted data into actionable insights by predicting and modeling future outcomes.
- Utilized MySQL, Excel and Power BI for data intelligence, visualization and analysis of weekly & monthly reports of team's performance.
- Collected and analyzed data on established and prospective customers, competitors and marketing channels and sources
- Prepared report that interpret customers behavior, market opportunities and conditions, marketing results.
- Attended training sessions to grow knowledge of products and to develop required skills.
- Preparing and sharing the monthly KPI reports with the client and teams to understand employees performance.
- Maintained confidentiality of information.
Technical Support Associate
Concentrix Pvt. Ltd
Gurgaon
08.2017 - 02.2019
- Handling customer queries on Web Chat and E-mails.
- Handling all queries in a polite, professional manner.
- Probing and troubleshooting customer queries, and provide a suitable and satisfactory solution.
- Educating customers on services and processes.
- Actively participating in team meetings.
- Achieving agreed KPIs and Objectives.
- Adhering to laid down internal policies, procedures and processes.
- Warranty claim and order placement .
- Billing & invoice.
Education
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
Jaipur 07.2012 - 12.2016
Higher Secondary School Certificate -
Kendriya Vidyalaya AFS Rajokri
New Delhi 01.2012 - 01.2012
Senior Secondary Leaving Certificate -
Kendriya Vidyalaya AFS Rajokri
New Delhi 01.2010 - 01.2010
Accomplishments
- Accenture | 2023 - Star of Business Award
- Accenture | 2022 - The Encore Award- Q2 & Q3
- Accenture | 2022 - The Encore Award (Q4)
- Accenture | 2021 - Star of Business Award
- Accenture | 2020 - Star of Business Award
PERSONAL DETAILS
- Full Name: Pallav Kumar
- Date of Birth: 13 March, 1995
- Languages Known: English and Hindi
- Marital Status: Unmarried
Timeline
Junior Data Analyst
Accenture
08.2019 - Current
Technical Support Associate
Concentrix Pvt. Ltd
08.2017 - 02.2019
Bachelor of Technology - Mechanical Engineering
Rajasthan Technical University
07.2012 - 12.2016
Higher Secondary School Certificate -
Kendriya Vidyalaya AFS Rajokri
01.2012 - 01.2012
Senior Secondary Leaving Certificate -
Kendriya Vidyalaya AFS Rajokri
01.2010 - 01.2010
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