Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Priyansh Kumar Sagar

Gurgaon

Summary

Results-driven Senior Technical Engineer with 3+ years of experience supporting remote client systems and driving seamless operations across critical web applications. Proven in leading client success through proactive support, process automation, and infrastructure optimization using modern DevOps tools. Adept at thriving under pressure and consistently elevating client satisfaction. Eager to leverage deep technical skills and solution-oriented mindset to deliver efficient results in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Engineer

Comviva Technologies
07.2024 - Current
  • Provided senior technical support for 25+ clients on Tomcat-based Java web applications, enhancing system uptime and boosting client satisfaction scores through proactive issue resolution.
  • Acted as the Single Point of Contact (SPOC) for 3 clients, consistently receiving excellent feedback.
  • Oversaw deployment, configuration, and maintenance of virtual machines (VMs) and server environments, ensuring optimal system performance.
  • Managed deployment of patches and updates using Ansible in both test and production environments to guarantee smooth and secure operations.
  • Collaborated with clients for end-to-end manual testing of patches and new features, significantly reducing post-deployment issues and enhancing client satisfaction.
  • Received multiple awards for client-centric service, strong work ethic, and collaborative contributions.

Engineer

Comviva Technologies
09.2022 - 07.2024
  • Provided L1 support, minimizing system disruptions through rapid troubleshooting.
  • Monitored and managed remote client systems, proactively identifying and resolving performance bottlenecks.
  • Conducted monthly data purges in Oracle SQL Database and extracted financial data from databases for reporting purposes.

Education

B.Tech - Electronics and Communication Engineering

Govind Ballabh Pant University of Agriculture and Technology
Pantnagar, Uttrakhand
07.2022

XII Grade - Science

RSD Academy Public School
Moradabad, Uttar Pradesh
03.2018

Skills

  • DevOps & Automation: Ansible, docker
  • Programming & Databases: Oracle SQL, JAVA, PostgreSQL
  • System Administration: Linux Administration, Bash Scripting
  • Productivity Tools: MS Office (Excel, Word, PowerPoint)
  • Soft Skills: Client Management, Communication Skills, Team Management

Certification

  • The Ultimate Oracle SQL Course - Standout-Dev Academy | Aug 2022 | UC-c6507a91-9c9d-4ab2-9e9b-a10ff625d5ef
  • Linux Shell Scripting - Udemy | Jul 2022 | UC-1aafb544-bc62-4013-9598-9b37cd904e41
  • Linux Administration Bootcamp - Udemy | Jul 2022 | UC-4b4e4b13-618b-4fc4-adde-80a3272de880
  • Computer Networking + Wireshark - Udemy | Jul 2022 | UC-c82f5041-0c07-465f-b0fb-8e058fc7f508

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Engineer

Comviva Technologies
07.2024 - Current

Engineer

Comviva Technologies
09.2022 - 07.2024

XII Grade - Science

RSD Academy Public School

B.Tech - Electronics and Communication Engineering

Govind Ballabh Pant University of Agriculture and Technology

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Priyansh Kumar Sagar