Cricket
Prashant Hebbal
Strategy Manager for Sales Project
Vijayawada
Summary
Skilled Area Sales Manager with desire to lead teams toward achieving revenue goals. Focused on keeping up-to-date and informed on competitors and specific needs of assigned sales territory.
Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Results-driven, competitive and focused on continuous operational improvement to continuously enhance sales and revenue development.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Senior Area Manager
Tractors and Farm Equipment Limited
11.2023 - Current
- Strategy manager for sales project in Andhra Pradesh
- Strategy manager for Sales Acceleration Corporate Strategy Project for the Andhra Pradesh state
- Strategy Formulation for the state - charting long-term roadmap disrupting the way the industry operates (Village level coverage strategy formation to acquire data and to increase the volume)
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, common goals among sales, service, market development and retail teams
- Strategy Planning and execution through quarterly Dealer Action Plan, ensuring the key enablers are in place, monitoring the weekly progress, and taking corrective actions to bridge the gaps
- Training and Capability enhancement of TAFE team members, dealer & dealership sales persons
- Conducted impact analysis, measured, and monitored the change process through ZOHO dashboards & reports with weekly review ( PMO ) chaired by the VP and the President.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Area Manager - Sales
Piaggio Vehicles Private
07.2019 - 11.2023
- An Automobile graduate with almost 12 years of industry experience and exposure to Business Development, Sales and Marketing, Market Research, Industry Analysis, Team Management and Coordination
- Responsible for Dealer Handling and achieving the sales target of Two Wheeler segment by Sales Forecasting and planning to achieve targeted Volume and Market Share in the territory
- Establishing strategic alliances / tie-ups with Financiers / strong and reliable distributors and dealers, resulting in deeper market penetration and reach
- Plan and implement channel and marketing activities based on an understanding of competitor product portfolio, market trend, and customer segment
- Implementation and monitoring of sales process at dealerships and follow up for the same as per RE norms
- Campaigning for the new product launch and as well as existing also training Dealer Regarding New Product and Services
- Train the Dealer Sales Team on pre-sales and sales processes, new product features / modification etc for enhancing their technical skills for achieving sales & service targets
- Identifying prospective clients generate business from the existing, thereby achieve business targets
- Retail finance management by monitoring liquidation of stock at assigned dealerships to ensure timely payment by financiers and channeling of funds back into the system
- Sales Target Achievement, Channel Development, Dealer's Meet, Sales promotion Activities, Area Potential Survey
- Market intelligence collection, collation, analysis and presentation of competition information
- Ensure tracking of Competition information and working counteraction to ensure targeted Volume and market Share
- Meeting Customers to understand the Market, issues, concern and any new developments in the market place.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Area Manager - After Sales
Piaggio Vehicles.Pvt.Ltd
10.2018 - 06.2019
- Handling Telangana after sales service and responsible for generating spare parts and oil orders
- Ensuring seamless availability of special tools, equipment and spare parts in the zone Managed and generated over 8 Cr worth of spare parts and oil orders as per annual business Plan and purchase payments daily with [90] % accuracy
- Monitored product quality and communicated necessary improvements to Dealerships Maintained team productivity and quality of service by establishing and maintaining clear benchmarks in technical training and skill building of manpower in all dealerships Established after sales guidelines and ensured adherence towards processes in service and spare parts operations
- Monitored CSI and NPS parameters at dealerships and improve customer experience and relations at dealerships
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Improved TAT & FTR by 10% by monitoring it regularly dealer wise Facilitated CDMS implementation and usage at all dealerships
- Sharing information on product improvement, modification, spare parts update systems and process
- Organizing service promotional activities
- Promoted brand, increasing sales and maximizing overall revenue.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Territory Manager
HERO Motocorp
07.2016 - 08.2018
- Handled 5 Districts, 6 Talukas, 5 Dealers, 6 Authorized Service Centers, 18 Authorized dealer representatives (Village/Hobali Level) AV - 20665 / Month Units service with 5.5 Crore annual Business of Spare Parts
- Managed and mentored a team of 12 direct & 45 indirect service executives Devised and deployed optimized service management and revenue development strategies, boosting territory number
- Achieved Service volume, Grow /Sustain Service Share- Dealership Central Karnataka
- Monitored the funds and ensured sufficient working capital across region
- Organized and executed events of Customer meets, Road shows, Exhibitions & Specific segment promotional activities
- Responsible for dealer score card, evaluate dealer performance and suggest improvements to increase efficiency and service delivery
- To ensure basic requirements at dealerships - Infrastructure, trained manpower, availability of Equipment’s, CRM Terminals, Customer service, Customer Experience and effective usageof Hero connect system
- Gen Next Workshop Conversion, & Better Facility, Across Dealerships, SSP's & ARD of Territory
- Customer Complaint Analysis and Ensure Closer of Complaints in Min Lead time
- Responsible to Plan the Standing Order Generation at Spares parts with Top Moving spares & Availability
- Responsible to Closely Monitor the Critical Product Complaint and preparation of VTR (Vehicle Technical Report) submit to PMG section to improve the product quality with counter measures
- Implemented SHJ (Service Har Jagah) campaign for customer connect, to improve spare parts business and service inflow
- On Job Training to Dealer PDI team on Conducting PDI and submission of Reports Network Expansion successfully completed with 5 ARD Appointment & Activations made operational within time line
- Customer Feedback Analysis from the CRM Department of Dealership
- Monitoring critical product Complaint and Regular VTR (Vehicle Technical Report) to PMG Department for Further analysis and Improve product Quality
- Used Free & paid Service Redemption reports and guidelines to Dealer MCC to focus on improve Service Units.
Customer Service Engineer
APOLLO TYRES LTD
05.2013 - 07.2016
- Handled customer Service and Sales support for South Karnataka
- Monitored and executed claim Inspection, fleet adoption, conversion & customer satisfaction
- Responsible for development of new sales points, dealer promotion, market survey on product pricing to enhance consumer satisfaction and repetitive demand enhancement Formulated customer acquisition and market Study- Changes in loads and freight movements, competitor activities, product performance tracking, testing of new tires etc
- Fitment supervision & Technical Recommendation, Monitored fitment/follow up along with Closure report with summary of performance
- CFA Audit Inspection - Carry out the audit every month at carting and forwarding agent office, keeping things aligned with the system, Focus/PPMO Activities (Product Evaluation Testing and PLT Complaint handling Process
- Complain Resolution- MIS reporting, bolstering the implementation of limited warranty process, only employee in the state to get appraisal with Good + Promotion (April 2015)
- Awarded Best Customer Service Engineer at Annual conference - Goa (March 2015)
- Increased market share of Apollo Tyres in Replacement sales by delivering excellent services to the customers.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Generated reports to track performance and analyze trends.
Service Engineer
VRL LOGISTICS LTD
05.2011 - 03.2013
- Managed service operations, Service team's front office, Workshop and CRM T eam
- Ensured high standards and efficient operations in all branches
- Achieved Spares parts targets and was responsible for conducting Internal Training of Technician & Service Advisors
- Took weekly Customer Satisfaction Analysis reviews and corrective action with Service Team
- Supervised and led a team of fifteen members by allotting works as per daily complaints
- Scheduled and executed routine maintenance for fleet of - vehicles
- Repaired, tested and maintained supply chain and inventory
- Scheduled and executed routine maintenance for fleet of 100 vehicles
- Promoted with TOP rating for consecutive years.
- Investigated and corrected mechanical problems with machinery.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
Apprentice Technician
RNS MOTORS AUTHORZIED DEALER MARUTI SUZUKI
02.2002 - 03.2004
- Workshop Manager, Washing, wheel Balancing, Alignment
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems.
- Developed a reputation for reliability among colleagues due to punctuality, strong attendance record, and consistent completion of assigned tasks.
Education
Bachelor of Engineering - Automobile Engineering
BVBCET - HUBLI
Hubli, India 07.2008 - 05.2011
Diploma - Automobile Engineering
KLE'S Polytechnic - Hubli
Hubli, India 05.2005 - 05.2008
Professional Certificate Programme - Business Management
Indian Institute of Management - Khozikode
03.2022 - 05.2023
Skills
Customer Service
Team Collaboration
Performance Evaluations
Operating Procedures and Policies
Sales Projections
Solution selling
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 4 in the development of Udaan.
Interests
Guitar
Reading books
Timeline
Senior Area Manager
Tractors and Farm Equipment Limited
11.2023 - Current
Professional Certificate Programme - Business Management
Indian Institute of Management - Khozikode
03.2022 - 05.2023
Area Manager - Sales
Piaggio Vehicles Private
07.2019 - 11.2023
Area Manager - After Sales
Piaggio Vehicles.Pvt.Ltd
10.2018 - 06.2019
Territory Manager
HERO Motocorp
07.2016 - 08.2018
Customer Service Engineer
APOLLO TYRES LTD
05.2013 - 07.2016
Service Engineer
VRL LOGISTICS LTD
05.2011 - 03.2013
Bachelor of Engineering - Automobile Engineering
BVBCET - HUBLI
07.2008 - 05.2011
Diploma - Automobile Engineering
KLE'S Polytechnic - Hubli
05.2005 - 05.2008
Apprentice Technician
RNS MOTORS AUTHORZIED DEALER MARUTI SUZUKI
02.2002 - 03.2004
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