Innovation, Process changes or establishment
P. L PRASANTH KUMAR
Assistant Manager Customer Order Supply Chain Management
HOSUR,TAMIL NADU
Summary
To conquer proficient brilliance through result-oriented approach, seeking a changeling role in the growth oriented organization. Knowledgeable and dedicated customer service professional with extensive experience in Jewellery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Deputy Manager - Customer Order Management
Titan Company ltd Hosur
HOSUR, TAMIL NADU
02.2008 - Current
- It is one of the leading jewellery manufacturers in India.
- With 380 retail outlets in India.
- Handling customer order for plain products from all over 380+ oulets.
- Managing the order receipt, mail response, order processing, production release through oracle 11i erp system & presently with R12, follow up with vendor, finished good receipt & dispatch follow up with the concern team.
- Also check the feasibility of production for the queries raised by the retail outlets & revert back.
- Worked with 7 subordinates & 2 reportees as team to enhance the team performance.
- 1.
- Scope of the role.
- Handling Boutique Queries and resolving within specific TAT(Turn around Time).
- Customized order– Order processing / order release to Manufacturing & Vendors.
- Co-ordination with IH Manufacturing, Vendors, procurement team and other supportive entities like Quality, CAD/CAM, Master creation, Pricing, Category, Dispatches, C&FA etc.
- To ensure 100% delivery alignment.
- Ensure 100% defect free delivery & Zero RPT with respect to MTO Plain 2.
- Job Profile.
- Understand Customer requirements in customized products and resolving queries on-time.
- Making a deal by providing the manufacturing feasibility of the customized product requirements along with the manufacturing source and the customer.
- Providing the ideas on manufacturing the customized products where ever required.
- TAT alignment 100%.
- Aligning 100% delivery alignment.
- Customer Sample Management – Transaction with Boutique/ Customer order cell/ Vendor / IH Production.
- Daily MIS related to Order Management, Delivery, Sample, WIP etc.
- Daily follow-up of any issues/ CAD-CAM/ pricing/ Production clarification and ensure smooth flow of orders to sustain 100% alignment.
- Attention to details for and resolve issues in appropriate manner.
- Direct contact to Customer as and when needed.
- Responsible to give right input / Support/ Educate RSOs in day-to-day operations.
- Maintain better inter-personal relations with Franchisee / RSO / ABM / RBM 3.
- Key Deliverables.
- TAT Alignment 100%.
- Order delivery Alignment 100%.
- Defect free 100%.
- Sample Accountability with ZERO discrepancy ACHIEVEMENTS System automation in the relevant filed & reduced the time of time taking process, error free order processing, handled seasonal pressure.
- Handled 380 + retail outlets through various channels like mail, phone, and customer order related programs.
- Order processing time has been reduced to 2 to 3 hours from a day or 2 day.
- Sustaining the same.
- On time response to vendors & production team.
- Been a part of reducing the overdue of the products to a very low considerable numbers.
- Created a new system or process where ever the system or process does not exists.
- Continuous improvement done in terms of development of the system or process.
- Innovative solutions has been thought off and implementations has been done.
- Has been awarded with Execution excellence & Moment of Fame awards.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Medical Representative
Prizm Remedies pvt ltd
Chennai
09.2007 - 01.2008
- Its one of the leading manufactures of Pharma products, At the time of joining there were no sales at that area due to non availability of representative.
- Made continual efforts to bring the market & achieved 40,000 sales within short period.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Researched potential clients and markets to prepare for appointments.
PERSONAL ASST
Deccan Alloys Pvt Ltd
Hosur
06.2006 - 08.2007
- It is one of the leading manufactures of STELL REROLLING factories, } Handled: ESI, PF, and all register related to HR DEPARTMENT achivements Performed the salary work before a day of schedule target date tackled the problem in salary work soon, tackled problem at ESI & MADE to get the accidental fund soon for the person.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Maintained appropriate filing of personal and professional documentation.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Organized and attended meetings and compiled related documents and reports.
Education
12th standard -
Govt Hr Sec School
03.2000 - 01.2002
10th standard - undefined
sri vidya mandhir hr sec school
BSC - BIO-TECHNOLOGY
AVS arts & science college
01.2003 - 01.2006
Skills
Change order management
Customer expectations management
Customer order fulfillment
Customer Relationship Management (CRM)
Orderly queue management
System improvements
Excel, MS Office
New system / process- work flow generation
Parts ordering and management
Additional Information
Always first analyses the Prolonged process followed in the particular department and remove the non value added activities to establish the smooth flow.
Interests
Timeline
Deputy Manager - Customer Order Management
Titan Company ltd Hosur
02.2008 - Current
Medical Representative
Prizm Remedies pvt ltd
09.2007 - 01.2008
PERSONAL ASST
Deccan Alloys Pvt Ltd
06.2006 - 08.2007
BSC - BIO-TECHNOLOGY
AVS arts & science college
01.2003 - 01.2006
12th standard -
Govt Hr Sec School
03.2000 - 01.2002
10th standard - undefined
sri vidya mandhir hr sec school