P.Mohammed Sanfeer
Oracle Xstore Support Consultant\Senior Technical Support
Coimbatore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Xstore Consultant position. Ready to help team achieve company goals.
Ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As Graduate with 5+ worth of experience in IT and management, I am excellent in working with others to achieve a certain objective on time and with excellence.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Senior Technical Consultant
Destm Technologies Pvt Ltd.
05.2023 - Current
- Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.
- Spearheaded research initiatives to stay current with industry trends and advancements in technology for better service delivery to clients.
- Build strong rapport with stakeholders by consistently addressing concerns and providing regular progress updates on projects.
- Played a pivotal role in expanding company offerings by identifying emerging technologies or service areas relevant to clients needs and driving the development process.
- Developed client-specific technical strategies to optimize their IT infrastructure.
- As a Regional POS Consultant for JAPAN .im entitled to support & Evaluate APTOS pos systems and sale syncing procedure using customised application.
Assistant Manager Xstore Support
Apparel Group India PVT LTD
08.2022 - 04.2023
- Responsible for managing and providing L2 & L3 Support for GCC based stores.
- Installation and support with tickets and phone calls.
- Deployment, Replication processing and X-Store Troubleshooting.
- Troubleshooting devices like Printer and Mobile MPOS.
- Implementation of document management system.
- Creation of workflow for customer and Account create as per Business requirement.
- Supporting L1 team to resolve issues and tickets.
- Interacting with clients to gather requirements.
- Oracle X-Store pos support.
- Log Reading for L2 and L3 Resolution
- Monthly Sale Reconciliation
- Deployment management for all region and MNT Processing .
- Coordinating with Developers for bug fix.
- Installing and Supporting Oracle Sim application and user creation.
- Installing and Supporting BI Report application and user creation
- Troubleshooting pricing, promotion, employee login, till opening/Closing X-report, Billing issue in POS/MPOS in X-Store .
- Handling X-admin for installation, user creation, report execution.
- Monitoring Night Job batch in application and oracle DB level.
Senior ICT Executive
Modex Trading india Pvt Ltd.
10.2019 - 08.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- As a Team Lead, Developing and maintaining courteous and effective working relationship to achieve the team goal.
- Demonstrated leadership skills in managing projects from concept to completion.
- ERP Administration. (Microsoft Navision 2016 )
- Point Of Sales Configuration and Managing. (LS Retail) and (LS Hospitality) and Oracle Xstore
- Remote support through Vnc Viewer and Team viewer
- Assisting users in person, via phone and over internet.
- Diagnose and resolve technical hardware and software issues.
- Port forwarding in routers
- Providing Support for Microsoft Dynamics NAVISION, ORACLE X-Store and ORACLE SIM
- Installing and configuring MPOS Devices across Group’s stores
ICT Executive
Apparel Group
08.2018 - 10.2019
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Support Agent for providing Technical Support for more than 1400+ stores across GCC and South Africa
- Configuring and Monitoring the CCTV
- Maintaining Hardware and providing as per the business requirements
- Purchasing Hardware as per the business requirements
- Configuring the system and installation for new store opening
- Creating users and providing them access for the office users
- Printer installation and configuration across the various offices
- Training the staff for various application business requirements
- Providing IT SUPPORT for Microsoft Dynamics NAVISION, ORACLE X-Store and ORACLE SIM
- Training staff about MPOS on basis of its uses and importance
IT Coordinator
Al Khaja Group
11.2015 - 08.2018
- Providing Technical Support for wide range of Computer Hardware and Software
- Call Centre support for application level issues for 200 + stores in UAE
- Involved in Role out of Software, Updates and Patches.
- Installing, Configuring and Managing Windows 7,8,10
- Monitoring the Active Directory, DHCP, VPN, Wi-Fi and Network
- Responsible for Installing Configuring and Managing CCTV and IP Camera System
- E-mail Configuration and Management.
- POS Installing, Configuring and Maintaining
- Database Management using SQL Server and Navision.
Education
BCA - Computer Application
Sri Krishna Arts And Science College
Coimatore 05.2012 - 04.2015
HSC
Islamiya Matric School
CoimbatoreSSLC
Islamiyah Matric School
CoimbatoreSkills
CCNA (Cisco Certified Network Associate)
Certification
CCNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Technical Consultant
Destm Technologies Pvt Ltd.
05.2023 - Current
Assistant Manager Xstore Support
Apparel Group India PVT LTD
08.2022 - 04.2023
MCSA
03-2020
CCNA
11-2019
Senior ICT Executive
Modex Trading india Pvt Ltd.
10.2019 - 08.2022
ICT Executive
Apparel Group
08.2018 - 10.2019
IT Coordinator
Al Khaja Group
11.2015 - 08.2018
BCA - Computer Application
Sri Krishna Arts And Science College
05.2012 - 04.2015
HSC
Islamiya Matric School
SSLC
Islamiyah Matric School
Additional Information
PERSONAL DETAILS:
Father’s Name : S. Pakkeer Mohammed
Date of birth : 22.04.1995
Marital Status : Married
Nationality : Indian.
Languages Known : English, Tamil ,Hindi,Malayalam
Passport Number : N0446782
Address (India) : No104, Ilahi Nagar,Karumbukkadai, Coimbatore, Tamil Nadu
DECLARATION:
I hereby declare that the information given above is true and correct to the best of my knowledge and belief.
Yours Sincerely
P. Mohammed Sanfeer
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