P M V SUBRAMANYAM
HYDERABAD
Summary
Accomplished Senior Quality Assurance Administrator with a proven track record at Wells Fargo International Solutions Pvt. Ltd, showcasing expertise in fraud analysis and exceptional problem-solving skills. Recognized for enhancing product reliability and performance through innovative quality assurance strategies. Demonstrates a strong ability to manage time effectively, ensuring high standards of customer service and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SENIOR QUALITY ASSURANCE ADMINSTRATOR
Wells Fargo International Solutions Pvt. Ltd
Hyderabad
11.2023 - Current
- I joined this process in the month of November 2024, and I cracked the IJP from the previous process.
- Monitor and evaluate the quality of customer calls, oversee service monitors, and support feedback processes within the team.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Based on my experience, my work is to audit calls related to CC (Credit Card). Take appropriate corrective actions on identified problems.
- Evaluated new technologies that could be implemented into existing quality assurance processes.
- Assisted with developing strategies for improving overall product reliability and performance.
FRAUD AND CLAIM OPERATIONS REPRESENTATIVE
Wells Fargo International Solutions Pvt. Ltd
Hyderabad
08.2022 - 11.2023
- Glad to be selected as a privileged employee of Wells Fargo in a pilot project which was launched in India
- I was given the responsibility to handle the escalation calls in resolving customer complaints.
- Provided technical assistance to customers with regards to product use or troubleshooting.
- Maintained accurate records of customer interactions and transactions.
- Maintained up-to-date knowledge of company policies and procedures.
- Conducted quality assurance checks on customer orders to ensure accuracy.
SENIOR ASSOCIATE
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
HYDERABAD
11.2021 - 05.2022
- As per my previous experience and being a part of the core investigation team, I've been chosen as a member of the Enterprise Investigation Team, where I was supposed to document the findings, conduct the interviews, and gather the evidence.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
SENIOR ASSOCIATE
WIPRO SOLUTIONS PVT LTD
Hyderabad
02.2020 - 10.2021
- I started my career working as a Senior Transaction Monitoring Specialist with the Google Play Store and detected fraud.
- Later, I was promoted to be a part of the Google Cloud Team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
B.Tech - Computer Science Engineering
GEETANJALI COLLEGE OF ENGINEERING AND TECHNOLOGY
01.2019
Intermediate -
SRI CHAITANYA JUNIOR COLLEGE
01.2015
SSC -
BHASHYAM HIGH SCHOOL
01.2013
Skills
- Effective problem-solving skills
- Complaint investigation
- Fraud analysis
- Time management
- Analytical thinking
- Fast learner
- Claims and Disputes Processing
- Customer handling skills
- Operations management
Certification
- MCSE (CA)
- Linux CCNA-V3.0
- Cisco Security
- Ethical Hacking & Prevention
Projects
Enabling Forensics as a Service for Cloud Computing, It deals with cloud storage and it can be used for authentication of cloud access.
Hobbies and Interests
- Photography
- Playing Indoor and Outdoor games
- Cooking
Timeline
SENIOR QUALITY ASSURANCE ADMINSTRATOR
Wells Fargo International Solutions Pvt. Ltd
11.2023 - Current
FRAUD AND CLAIM OPERATIONS REPRESENTATIVE
Wells Fargo International Solutions Pvt. Ltd
08.2022 - 11.2023
SENIOR ASSOCIATE
AMAZON DEVELOPMENT CENTRE INDIA PVT LTD
11.2021 - 05.2022
SENIOR ASSOCIATE
WIPRO SOLUTIONS PVT LTD
02.2020 - 10.2021
B.Tech - Computer Science Engineering
GEETANJALI COLLEGE OF ENGINEERING AND TECHNOLOGY
Intermediate -
SRI CHAITANYA JUNIOR COLLEGE
SSC -
BHASHYAM HIGH SCHOOL
Similar Profiles
Abilash DAbilash D
Institutional Investment Operations Specialist at Wells Fargo International Solutions Pvt LtdInstitutional Investment Operations Specialist at Wells Fargo International Solutions Pvt Ltd
Vinisha RamachandranVinisha Ramachandran
Manager - Corporate KYC at Wells Fargo International Solutions Pvt LtdManager - Corporate KYC at Wells Fargo International Solutions Pvt Ltd
Sudhakar TallaSudhakar Talla
Executive Director (Senior Global Product Manager) at Wells Fargo International Solutions Pvt LtdExecutive Director (Senior Global Product Manager) at Wells Fargo International Solutions Pvt Ltd
Archana MukherjeeArchana Mukherjee
Vice President - Lead Business Execution Consultant at Wells Fargo International Solutions Pvt Ltd.Vice President - Lead Business Execution Consultant at Wells Fargo International Solutions Pvt Ltd.
Lavanya RavuriLavanya Ravuri
Technical Lead at Nisum TechnologiesTechnical Lead at Nisum Technologies