Pooja Agrawal

• Managed, hired, and developed staff of 12 support professionals, reporting directly to Head of Operations for a diversified firm.
• Oversaw financial software contracts by collaborating with vendors and enforcing terms of agreement, fees, training, and application implementation.
• Planned, organized, and coordinated departmental events including corporate meetings and offsite training and development initiatives consistently delivering results on time and within established budgetary guidelines.
• Eliminated potential business risks by developing and adhering to operating metrics.
• Key Achievements: Built and managed $13 million annual operating budget for Operations department.
• Initiated and established company wide training initiatives creating presentations, launching programs, and facilitating sessions while enhancing employee morale and sense of team collaboration.

Increased internet sales by 248% over 2016 through piloting of micro sites and Communicate and Convert software, as well as consistent training among the sales team.

• Grew top line sales by 15% over 2015 in a well established location by consistent sales coaching, implementing web sales, and networking with key clients.
• Coached Sales Associates on product knowledge through in-store product training by establishing partnerships with Vendor Representatives, and using training tools separate from corporate communications.
• Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Set company culture, facilitated communication and built cohesion between team members.
• Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.