Sidhartha Sinha
Rohini
Summary
I am Sidhartha Sinha, a B.Com graduate with 13 years of experience in the field of order management and customer relations. I worked as the Manager of Order Processing with RHI Magnesita India Refractories, Kolkata. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager Order Processing
RHI Magnesita India Refractories Ltd
06.2022 - 09.2024
- Manage customer inquiry and order status.
- Create and monitor sales order in system inclusive of third-party order.
- Maintaining customer data in system.
- Shipment booking Peculiarities of FOB orders from India, Turkey, South Africa and West Asia.
- Creating LC document in system.
- Checking and preparation of Logistical documents.
- Manage advance payment process.
- Creation of customer invoice.
- Payment follow-up with customer.
- Making Payment advise in SAP.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
Customer Service Officer
GI Group (Deputed at TRL Krosaki Refractories Limited)
Delhi
05.2016 - 05.2022
- Manage customer inquiry and order status.
- Create and monitor sales order in system inclusive of third-party order.
- Maintaining customer data in system.
- Creating LC document in system.
- Resolved customer issues in an efficient and timely manner.
- Manage advance payment process.
- Creation of customer invoice.
- Payment follow-up with customer.
- Making Payment advise in SAP.
- Established trustful relationships with customers through effective communication skills.
- Assisted customers with placing orders for products and services.
Accountant
Topworth Infra Pvt. Ltd. Under Crest Steel and Power Pvt. Ltd.
02.2012 - 06.2015
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Monitored cash flows and prepared weekly cash projections.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Created journal entries accurately and timely for month end close processes.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Provided guidance to other departments regarding accounting policies and procedures.
- Managed accounts payable and receivable, improving cash flow management.
- Collaborated with external partners to complete audits.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Posted financial data in Excel spreadsheets and managed inventory.
- Researched changes in laws to maintain adherence to financial regulations.
- Mitigated annual audit risks and developed final certification reports for small businesses.
Education
System Application And Products In Data Processing (S.A.P) FICO Module -
Besant Technology
CHENNAI01.2013
Certified Professional Accountant - Financial Accountancy and Taxation
The George Telegraph Training Institute
Kolkata01.2012
Post Graduate Diploma - Computer Application
Sambalpur University
Bargarh, Odisha01.2010
B.Com -
Sambalpur University
Bargarh, Odisha01.2007
Higher Secondary - Commerce
Council of Higher Secondary Education, Orissa
Bargarh, Odisha01.2004
Matriculation - General
Secondary Education, Orissa
Bargarh, Odisha01.2002
Skills
- Microsoft Office
- Order management
- Customer data management
- Logistical documentation
- Financial reporting
- Payment processing
- Vendor negotiation
- Customer service
- Team leadership
- Data analysis
- Cross-departmental coordination
- Inventory management
- Complaint resolution
- Task delegation
- Lead generation
- Decision-making
- Customer relationship management (CRM)
- Tally
- Ace
- Visual Basic
- Oracle
- SAP FI & CO module
- Relationship building
- Time management
- Documentation and reporting
- Vendor management
- Verbal and written communication
- Risk management
- Conflict resolution
Certification
New Delhi, 05/23/25, SIDHARTHA SINHA
Roles And Responsibilities
- Manage customer inquiry and order status.
- Create and monitor sales order in system inclusive of third-party order.
- Maintaining customer data in system.
- Shipment booking Peculiarities of FOB orders from India, Turkey, South Africa and West Asia.
- Creating LC document in system.
- Checking and preparation of Logistical documents.
- Manage advance payment process.
- Creation of customer invoice.
- Payment follow-up with customer.
- Making Payment advise in SAP.
Ability And Attitude
- Ready to work within a team
- Hardworking
- Fast and accurate
- High motivation to learn
- High motivation to be a successful person
- Discipline
- Open-minded
Languages
- English
- Bengali
- Hindi
- Odia
Additional Qualification
- Sambalpur University, Post Graduate Diploma In Computer Application, 2010
- The George Telegraph Training Institute, Certified Professional Accountant, 2012
- Besant Technology, System Application And Products In Data Processing (S.A.P) FICO Module, 2013
Personal Information
- Father's Name: Sri Sakti Sadhan Sinha
- Date of Birth: 05/14/87
- Gender: Male
- Marital Status: Married
- Religion: Hindu
Timeline
Manager Order Processing
RHI Magnesita India Refractories Ltd
06.2022 - 09.2024
Customer Service Officer
GI Group (Deputed at TRL Krosaki Refractories Limited)
05.2016 - 05.2022
Accountant
Topworth Infra Pvt. Ltd. Under Crest Steel and Power Pvt. Ltd.
02.2012 - 06.2015
System Application And Products In Data Processing (S.A.P) FICO Module -
Besant Technology
Certified Professional Accountant - Financial Accountancy and Taxation
The George Telegraph Training Institute
Post Graduate Diploma - Computer Application
Sambalpur University
B.Com -
Sambalpur University
Higher Secondary - Commerce
Council of Higher Secondary Education, Orissa
Matriculation - General
Secondary Education, Orissa
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