P Naveen Kumar Reddy

Customer Success Operations Team is setup to resolve all issues from quote creation till entire account reconciliation for most complex deals.

• Helping all internal stake holder like sales, all finance teams ( Quote to order and order to cash ).
• Resoved 286 Key customers account reconciliation with end to end reconcilitaion.
• Prepared accurate customer invoices, credits and re-bills while making sure billing systems is up-to-date.
• Assisted in month-end closing process by posting revenue accruals and collect data to prepare monthly reports.
• Performed In-depth account research and analysis, account level reconciliations, preparations of billing schedules and
  reporting on account issues, customer disputes and other account variances including short pays, over pays and misapplied
  payments.
• Managed and maintained all special customer billing requests and other customer A/R billing and payment requests.
• Resolved many highly escalated customer invoicing issues and cleared all outstanding invoices.
• Working on all Cloud Customer Accounts, providing end – to – end support for Customer.
• Analysis of key customer accounts from end to end perspective, working for Reduction in re-work and manual processing.
• Finding Root cause of issues in invoicing issues & fixing those issues permanently.
• Engaging Proactively with Stakeholders to resolving issues.
• Publishing dashboard of analysis with Stakeholders on weekly basis.

• Processing of both PO and Non PO invoices based on volumes that we receive
• Quality check Performed on both PO and Non PO invoices processed by team.
• Two-way matching of line items—PO and Invoice.
• Three-way matching of line items—PO, Invoice and Goods Receipt Note (GRN).
• Routing Invoices to AP Specialist, Supplier maintenance and Rescan incase of clarification required.
• Processing clarified invoices received from Specialist team.