Pankaj Garg
Product Leader
Pune
Summary
Strategic Product Leader with 19+ years driving innovation and growth in AI-powered, data-centric enterprise platforms across FinTech, Supply Chain, and Telecom. Expert in taking products from concept to market leadership—launching multiple 0→1 platforms, scaling mature solutions, and delivering $50M+ in ARR. Known for setting bold product vision, shaping high-impact portfolios, and leading global product and UX teams to outperform in competitive markets. Google Cloud Certified Generative AI Leader, leveraging AI/ML to create differentiated customer value, modernize legacy platforms, and accelerate digital transformation.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Consultant – GenAI Voice & Chat Solutions
Freelancer
06.2025 - Current
- Engaged on a short-term consulting assignment (until securing next full-time role) to advise on product, UX, and marketing for GenAI-powered voice and chat assistants.
- Contributed to refining product roadmap priorities targeting high-impact contact center use cases.
- Supported UX improvements to enhance customer experience.
- Provided input on early go-to-market messaging and positioning.
Associate Vice President – Product Management
Resilinc.AI
07.2023 - 06.2025
- Promoted from Senior Director to AVP within 9 months in recognition of exceptional impact and leadership; honored with the "Most Admired Leader" award.
- Own and drive the end-to-end product strategy, roadmap, and execution for Resilinc’s core platform — leading its transformation from a reactive risk monitoring tool into a proactive, AI-driven supply chain resilience engine. This increased the ARR of platform by 40% within 18 months.
- Built a supplier-focused version of the platform from scratch, unlocking a new revenue stream that contributed $10M+ of ARR within 6 months on launch.
- Lead and mentor a team of 7 product managers and 3 UX designers—many of whom I hired and developed—to deliver bold product visions with agile execution.
- Partnered with the Customer Success team to thoroughly map post-sales workflows and identify pain points; led the automation of key manual processes — including assessment handling, supplier onboarding, and customer reporting — driving a 50% improvement in operational efficiency and significantly reducing turnaround times.
- Launched advanced AI capabilities—five AI agents, GenAI-driven alerts, and deep supply chain intelligence—boosting average deal size by ~40% and fueling 30% YoY revenue growth.
- Enhanced retention from 82% to 91% by improving platform performance, tailoring supply chain insights to customer needs, and proactively addressing customer-raised concerns.
- Revamped the customer portal with a modern design and simplified workflows, cutting task time and enhancing usability, driving NPS growth from 7 to 9.
- Expanded the Customer Advisory Board to four global groups, increasing participation and delivering sharper cross-stakeholder insights for roadmap and product-market fit alignment.
Director – Product Management
Incedo Inc
12.2021 - 06.2023
- Established the product function within a traditionally services-led organization, laying down foundational product processes and building a high-performing team of 5 product managers and 2 UX designers.
- Spearheaded the end-to-end development and successful launch of IncedoPay, a B2B/B2C digital payment platform — taking it from concept (0) to live market (1).
- Partnered with cross-functional teams and CXOs to drive the successful launch and early adoption of IncedoPay by two Tier-1 U.S. banks within the first 90 days —unlocking a strategic, recurring revenue stream.
- Led the creation and rollout of a comprehensive Go-to-Market (GTM) strategy in close collaboration with Marketing and Sales, resulting in a robust sales pipeline of 20+ banks and financial institutions.
Director/Head - Product Management
Alepo Technologies
03.2017 - 12.2021
- Launched and scaled three new revenue-generating products — Digital Payments, Selfcare Mobile Apps, and Promotion Engine — now contributing over 30% of total company revenue. These innovations enabled expansion into the North American market, beyond Alepo’s traditional presence in Africa, APAC, and LATAM.
- Led the evolution of Alepo’s enterprise-grade Telecom Digital BSS Suite, including CRM, Billing, and Product Catalog - modernizing the platform for greater scalability, efficiency, and client adaptability across global telecom operators.
- Led a team of 6 product managers and 2 UX designers; successfully groomed and mentored fresh MBA graduates into high- performing senior PMs.
- Collaborated with Sales and Pre-sales as a Product and Technical SME to win strategic global enterprise deals.
- Partnered with Marketing to create high-impact product content — including brochures, blogs, flyers, and social media assets — enhancing product visibility.
- Authored 20+ thought leadership articles published across industry forums and media, boosting brand recognition and thought capital in product strategy and telecom innovation.
- Demonstrated strong strategic vision and leadership while heading the Digital Payments line, leading to promotion as Head of Product Management with responsibility for Alepo’s full product suite.
Product Manager
Comviva Technologies
06.2011 - 03.2017
- Managed Digital Payments products, including Mobile Wallet and eTopUp, catering to a global customer base of 100+ telecom operators and banks.
- Delivered the innovative “Private Recharge” feature, which enabled Comviva to establish market leadership in the Middle East’s mobile recharge segment.
- Acted as a key Product SME during the sales cycle — traveled to 40+ countries, engaging with telecom and banking clients, and contributed to closing 30+ new enterprise deals in collaboration with the sales team.
Senior Business Analyst
IBM India
02.2007 - 06.2011
- Led business analysis for Airtel and American Express, supporting critical telecom and financial services initiatives.
Education
MBA - Marketing Management
IBS (Full-time)
Gurgaon, India 04.2001 -
B.Tech - Computer Engineering
Kurukshetra University
04.2001 -
Skills
AI/ML & GenAI
Product Strategy
B2B/B2B2C SaaS
Cross-Functional Leadership
Go-to-Market Strategy
Team Building
Problem-solving
Client relationships
Certification
Machine Learning for Product Managers - Duke University
Timeline
Consultant – GenAI Voice & Chat Solutions
Freelancer
06.2025 - Current
Associate Vice President – Product Management
Resilinc.AI
07.2023 - 06.2025
Director – Product Management
Incedo Inc
12.2021 - 06.2023
Director/Head - Product Management
Alepo Technologies
03.2017 - 12.2021
Product Manager
Comviva Technologies
06.2011 - 03.2017
Senior Business Analyst
IBM India
02.2007 - 06.2011
MBA - Marketing Management
IBS (Full-time)
04.2001 -
B.Tech - Computer Engineering
Kurukshetra University
04.2001 -
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