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 Targeting assignments in Application Design/ Application Development/ Software Programming/ Project Management in IT sector with an organization of repute  Leading IT Solution Design across various projects to achieve organizational goals, designing technology plans in support of clients' operations, business application strategies. Managing the full scope of projects from inception to post-go-live, sign-off, proposal development, architecture design, planning, roll-out, delivery, training & support. Coding, testing, code reviews ITIL Foundation certified professional with over 18 years of experience in Software Development, Technical Consulting, Stakeholder & Team Management across Java and J2EE technologies Spearheaded projects for development, enhancement, service support of B2B application for Insurance, Media and Network Support domains Attained expertise in Servlets, JSP, NetBeans 5.0, and MVC Architecture, SDLC, Change Management and application servers such as WebLogic, Web Server Apache Tomcat 9.5 Managed clients to analyze business requirements and recommend & design technological improvements to business processes & operational procedures Partnered directly with customers/ end users to interpret concepts and convert to technical programming specifications for new enhancements and functionality; assessed inputs throughout all stages of development Innovative, result-oriented leader bringing productivity improvements, reduction of cost, effort via value addition, & reusable framework; drove the design review meetings and liaised with stakeholders for sign-off Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. 

Motivated and detail-oriented IT Support and Help Desk Technician with hands-on experience supporting Windows 10, Windows 11, Windows Server 2016/2019/2022, and Ubuntu Linux environments. Skilled in troubleshooting hardware, software, and network issues, with working knowledge of Microsoft 365, Active Directory, Azure Active Directory, virtualization, and basic networking concepts. Proficient in managing support tickets using ServiceNow, Peppermint, and other ITSM tools, providing excellent customer service in both remote and on-site support settings. Strong problem-solving abilities, quick to learn new technologies, and dedicated to delivering timely, user-focused IT solutions.

Skilled AV/IT Support Technician with a proven track record at Florida Atlantic University, achieving a 90% resolution rate within SLA timelines. Expert in network troubleshooting, security protocols, and providing exceptional technical support. Demonstrates strong problem-solving abilities and effective communication, ensuring optimal IT infrastructure functionality.

Early-career GRC analyst with practical experience supporting risk assessments, SOX/GLBA-aligned documentation, audit evidence collection, SIEM log review, and cybersecurity analysis projects. Strong understanding of NIST CSF, CIS Controls, and ITGC concepts. Skilled in translating technical findings into clear, actionable reports. Security+ certified and known for exceptional communication, attention to detail, and disciplined follow-through from 10+ years of operations leadership.
Detail-oriented operations support professional with a strong focus on IT risk assessment and audit support. Proven ability in stakeholder coordination and process adherence, driving operational excellence and compliance.

Pochammala Mahesh Kumar

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