MS office
Podila Sri Jahnavi
HR Manager
Guntur,AP
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
3
3
Languages
7
7
Certifications
4
4
years of professional experience
Work History
HR
Pioneer Auto World Guntur
Guntur , AP
2019.03 - 2020.01
- Led and directed work of HR team members and handled hiring, training and termination.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
Quality Manger
Jaguar land rover Mangalagiri
Guntur , AP
2017.05 - 2017.12
- Supervised work of employees to keep on time for timely completion.
- Used coordination and planning skills to achieve results according to schedule.
- Oversaw daily operations to ensure high levels of productivity.
Customer Relationship Manager
Volkswagen Guntur
Guntur , AP
2014.08 - 2016.03
- Experienced with [Software] customer relationship management (CRM) system.
- Reinforced established quality control standards and followed procedures for optimal customer interactions..
- Created customer support strategy to increase customer retention.
Tele Caller
Mahavir Motors Mercedes Benz
Hyderabad
2012.07 - 2013.08
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
Education
MBA - HR and Marketing
Priyadarsini institute of Management
B. Tech - Computer Science & Engineering
Priyadarshini Institute Of Science & Technology
Intermediate - undefined
Sri Gayatri Junior College
S.S.C - undefined
Bhashyam Public School
Skills
Training and mentoring
Accomplishments
- I have been selected as TOP TEN CRM for the month of October in Customer Satisfaction -2014.
- Certified as HR Level-1 from Mahindra & Mahindra.
Certification
NAME : P. SRIJAHNAVI
Software
MS word
C
C++
Timeline
HR
Pioneer Auto World Guntur
2019.03 - 2020.01
Quality Manger
Jaguar land rover Mangalagiri
2017.05 - 2017.12
Customer Relationship Manager
Volkswagen Guntur
2014.08 - 2016.03
Tele Caller
Mahavir Motors Mercedes Benz
2012.07 - 2013.08
CELLNO : +919494474794
ADDRESS : Koritipadu, Guntur,A.P.
NATIONALITY : Indian
RELIGION : Hindu
DATEOFBIRTH : 15 / 09 /1994
FATHER’SNAME : P. VenkataRamaiah
NAME : P. SRIJAHNAVI
S.S.C - undefined
Bhashyam Public School
Intermediate - undefined
Sri Gayatri Junior College
B. Tech - Computer Science & Engineering
Priyadarshini Institute Of Science & Technology
MBA - HR and Marketing
Priyadarsini institute of Management
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