Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
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Pokuru Mounika

Bengaluru

Summary

Dynamic finance professional with a proven track record at IBM India Private Limited, specializing in Bill Trust and skilled in negotiation. Recognized with the Best Performer award for excellence in process improvements and adept at enhancing remittance processes and customer relationships. Strong multitasker dedicated to driving efficiency and consistently surpassing goals.

Overview

6
6
years of professional experience

Work History

Finance Assistant

Varite
Bangalore
08.2024 - Current
  • Currently working with the NetApp client in the accounts receivables, cash, and collections team.
  • My job includes managing accounts to ensure timely collections and minimize overdue accounts.
  • Regular contact with customers via email to collect overdue payments, and resolve any disputes or discrepancies in the account.
  • Reminding customers about the invoices before they get past due, and asking them for a promise to pay, to ensure that all payments are accurately reflected.
  • Releasing the orders based on their credit history and payment history.
  • Investigating the discrepancies in a timely manner, coordinating with other teams as needed, that the customer is facing.
  • Escalate the issues when necessary, and make sure the customer adheres to agreed payment terms.

Project Consultant

Ernst and Young
Bangalore
09.2022 - 08.2024
  • Processing credit card payments in Bill Trust.
  • Research and reconcile overpayments, duplicate payments.
  • Research and reconcile misapplication, identify, and resolve unidentified cash.
  • Applying wire, ACH, and Lockbox.
  • Investigate and resolve customer queries relating to invoices and statements.
  • Worked on different dispute reasons, such as billing issues, tax issues, pricing issues, products not delivered or received, duplicate billings, credit, and rebill, etc.
  • Worked on NSA, order releases, and Zendesk tickets.
  • Worked in payment reversal, payment adjustments, refunds, and chargebacks of credits and debits.

Assistant Accountant

Unisys Private Limited
Bangalore
03.2021 - 08.2022
  • Contact clients and collect the past due balances within the assigned portfolio as per the established guidelines
  • Manage collection activity with the assigned portfolio with pre-defined target
  • Document daily collection activities as described in our Collection process guidelines
  • Communicate and negotiate with clients within the prescribed time frames for all past due balances
  • Identify and facilitate the resolution of client disputes
  • Research, follow up and resolve any client request
  • Ensures that the appropriate people are engaged to resolve the issues
  • Perform account reconciliations when required
  • Communicate with trustees and receivers and complete all legal documentation as required
  • Working in Cash Application teams regarding misdirected payments or bills to be adjusted
  • Identify process efficiencies, raises recommendations to the Collections Team
  • Lead and may support the implementation of any approved recommendations

Assistant Accountant

Infosys BPM Limited
Bangalore
02.2020 - 01.2021
  • Internal adjustments and write offs and offsets
  • Processing and working on dispute resolutions, working on Zendesk queries
  • Creation of proforma invoices and credit memos as per customer requests
  • Handling unapplied cash and make sure we interact with AR team to close them on time and provide information to customers

Analyst

IBM India Private Limited
Bangalore
12.2018 - 02.2020
  • Allocating payments received through customers and releasing their orders based on their credit limit
  • Monitor customer account details for non-payments, delayed payments and other irregularities
  • Follow up on, collect and allocate payments, ability to meet deadlines
  • Resolves collections by examining customer payment plans, payment history, credit line coordinating with the collections department
  • Work directly with customers to improve the remittance processes and enhance relationships
  • Manage multiple tasks simultaneously, to meet deadlines and exceed goals in medium to high pressure situations
  • Maintain detailed documentation and conversations of customers
  • Retrieving and sending invoices to customers
  • Awarded as Best Performer in Process and got badge for the most active participation in the process improvements

Education

MBA -

PVKK Institute of Technology
01.2018

B. Com -

Sri Sai Degree College
01.2016

Intermediate -

Sri Satya Sai Junior College
01.2013

Class X -

Vijaya Public School
01.2011

Skills

  • Computer typing speed is 45 WPM
  • Bill trust
  • Cforia
  • CSD
  • High radius
  • Getpaid

Accomplishments

Awarded as Best Performer in Process and got badge for the most active participation in the process improvements.

Received two R&R in the span of 5 month's in NetApp.

Languages

  • English
  • Hindi
  • Telugu
  • Kannada

Personal Information

  • Spouse Name: Shaik Dadakhalandhar
  • Date of Birth: 01/13/95
  • Gender: Female
  • Marital Status: Married

Timeline

Finance Assistant

Varite
08.2024 - Current

Project Consultant

Ernst and Young
09.2022 - 08.2024

Assistant Accountant

Unisys Private Limited
03.2021 - 08.2022

Assistant Accountant

Infosys BPM Limited
02.2020 - 01.2021

Analyst

IBM India Private Limited
12.2018 - 02.2020

MBA -

PVKK Institute of Technology

B. Com -

Sri Sai Degree College

Intermediate -

Sri Satya Sai Junior College

Class X -

Vijaya Public School

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Pokuru Mounika