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POLAY VINAY
Assistant security officer
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in security industry. positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships
Overview
4
years of professional experience
4
Certifications
3
Languages
Work History
Jaguar Security Services
Assistant Security Officer
12.2022 - Current
Job overview
- Provided exceptional customer service to both staff and visitors, addressing inquiries regarding building access and general security procedures.
- Maintained professional appearance and behavior at all times, serving as a positive representative of the organization''s commitment to safety and security.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Enhanced building security by implementing effective access control measures and monitoring surveillance systems.
- Supported corporate investigations as needed, gathering pertinent information related to internal theft or policy violations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Collaborated with management to address unique security challenges specific to the organization''s operations, tailoring solutions accordingly.
- Monitored key control access system to prevent unauthorized entry to building.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Promoted a culture of vigilance among staff by regularly emphasizing the importance of adhering to established security protocols.
Modern Veer Rays Security Forces
Security Site Supervisor
06.2020 - 08.2022
Job overview
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Performed security investigations and reported findings to client management.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
Qconnect
Customer Service Representative
01.2020 - 04.2020
Job overview
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Government Polytechnic CollageMedchal, India
Diploma in Electrical Engineering from Electrical Engineering
04.2001
Skills
Certification
[BASIC LIFE SUPPORT], [GOLDMEN SACHS]
Interests
Tech innovations research follow
Listening music
INTERNSHIP
Intern in DRDO i.e, defense research and development organization in RCI Hyderabad from NOV 2018 to MAY 2019.
Timeline
[BASIC LIFE SUPPORT], [GOLDMEN SACHS]
03-2023
[BASIC FIRE SAFETY], [GOLDMEN SACHS]
03-2023
Assistant Security Officer
Jaguar Security Services
12.2022 - Current
Security Site Supervisor
Modern Veer Rays Security Forces
06.2020 - 08.2022
Customer Service Representative
Qconnect
01.2020 - 04.2020
[NATIONAL CADET CORPS ] - CERTIFIED "A"
11-2015
STATE ATHLETE PLAYER HIGH-JUMP
08-2015
Government Polytechnic Collage
Diploma in Electrical Engineering from Electrical Engineering
04.2001
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