Summary
Overview
Work History
Education
Skills
Accomplishments
Skill Set
Personal Information
Languages
Disclaimer
Timeline
Generic

POLURU DILEEP

Summary

Seeking a challenging position for widening the spectrum of my knowledge with a growth oriented organization, to perform to the best of my ability and contribute positively to the organization's growth.

A professional with 3 years of experience in the Non-Voice sector. Currently handling the role of Technical Support Associate Role. Extensive Experience in Chat process. Good Experience in Non voice process. Good Experience in Set up broadband service In Telecom Industry. Good Experience in Sales process In Optus Telecom Industry. An effective communicator with strong analytical, problem solving and interpersonal skills. Quick Learner, Active Listener and an Assertive Speaker.

Overview

3
3
years of professional experience

Work History

Sr Technical Support Associate S2

intelsoft
Bangalore
01.2021 - 02.2024
  • Worked under Optus Chat Support process
  • Reviewing the order status for customer's request
  • We will explain the Broadband plan details to customers and will process the orders as per their requirement.
  • We will submit the orders and making clear notes regarding order details
  • Customers are directly interacting with us through chat for their order issues
  • We will check and satisfy the customers for a good experience.

Education

INTERMEDIATE -

Sree Chaitanya Intermediate College
Kavali, AP
01.2010

SECONDARY HIGH SCHOOL -

B.S.S.S.Gurukulam ENG Medium High School
Kavali,AP
03-2008

Bachelor of Science -

BR Ambedkar Open University
Hyderabad, TS

Skills

  • MS Office

Accomplishments

  • Award of Excellence for outstanding service and dedication.
  • Seven times as a Star Performer.
  • Appreciation Letter from client meeting their AHT and FCR.

Skill Set

Windows XP, LE, Assist platForm and Ms office, 35wpm

Personal Information

  • Father's Name: Poluru Sankar Rao
  • Date of Birth: 11/11/1992
  • Gender: Female
  • Nationality: Indian

Languages

  • English
  • Telugu
  • Hindi

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge and belief.

Timeline

Sr Technical Support Associate S2

intelsoft
01.2021 - 02.2024

INTERMEDIATE -

Sree Chaitanya Intermediate College

SECONDARY HIGH SCHOOL -

B.S.S.S.Gurukulam ENG Medium High School

Bachelor of Science -

BR Ambedkar Open University

Similar Profiles

CREATE PROFILE
POLURU DILEEP