Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Polycarpe Julien

CHENNAI

Summary

Innovative Automation Test Engineer with experience in creating, maintaining, and implementing automated test frameworks. Proficient in a variety of testing methods, including functional, regression, and performance testing. Demonstrate strong problem-solving skills and ability to simplify complex processes for streamlined automation solutions. Noted for enhancing software quality and delivering on-time project completions in previous roles.

Overview

7
7
years of professional experience

Work History

Automation Test Engineer

WIPRO(Mastercard)
CHENNAI
08.2024 - Current
  • Constructed, preserved, and conducted automation scripting for verifying backend application functionality.
  • Facilitated pre-deployment reviews by presenting internal demos to stakeholders.
  • Optimized IntelliJ-based scripts to ensure efficient API test workflows.
  • Kept a record of every discovered defect and crafted User story via RALLY.
  • Conducted regression testing within Agile methodology to facilitate migration from monolithic codebase to individual repositories.
  • Prepared comprehensive reports summarizing outcomes of automated testing processes.
  • Ensured adherence to delivery dates by effectively planning testing schedules.
  • Worked closely with developers to address testing issues promptly.
  • Executed SQL queries to ensure consistency across databases and applications.
  • Engaged in product design assessments to contribute feedback on functionality, design concepts, timelines, and risks.
  • Collaborated using Agile and Scrum to achieve project milestones.
  • Attended daily scrum sessions with teams to secure timely accomplishment of tasks.
  • Ensured defect knowledge repository remained current and accessible for testing purposes.
  • Designed and implemented automated testing frameworks with open-source tools like Maven, Bitbucket, and Jenkins.
  • Delivered expert assistance to enhance overall client experience.
  • Streamlined operational workflows using Confluence software.

Implementation Engineer

WIPRO(Mastercard)
CHENNAI
01.2022 - 08.2024
  • Defined complete technical project specifications and sustained strong client partnerships.
  • Possesses expertise in ISO 8583 message standards across diverse transaction types.
  • Facilitated customer assistance through comprehensive technical guidance for system launches.
  • Led training sessions for newly implemented systems.
  • Conducted connectivity testing to link customer host with MasterCard test port for authorization phase.
  • A good understanding of the network structure required for payment processing for Magstripe, EMV/chip products.
  • Analyzed systems and compiled system change needs, as requested by clients.
  • Facilitated change management processes by creating CRQs and WOs aligned with timelines.
  • Handled requirement gathering, scope definition, cost estimation, and task management for projects.
  • Monitored progress of assignments to align with project schedules.
  • Optimized security protocols through precise firewall configuration.
  • Created comprehensive documentation outlining best practices for executing system maintenance tasks.
  • Documented and organized implementation guides.
  • Authored thorough documentation on configurations and operational procedures tailored for service teams.
  • Responded efficiently to client questions, ensuring smooth installation procedures.
  • Coordinated resource allocation across various teams to ensure optimal use.
  • Coordinated efforts across departments to reach targets.
  • Optimized operational performance through effective tool integration.
  • Provided exceptional support through virtual Teams meetings and timely email responses.
  • Applied effective solutions promptly for resolving problems.

Technical Customer Service Representative

WIPRO(Mastercard)
CHENNAI
03.2019 - 12.2021
  • Tracked and addressed incoming queries via Salesforce for prompt resolution.
  • Enhanced communication process by interpreting requests and recommending optimal approaches.
  • Formulated plans aimed at improving client happiness.
  • Maintained thorough documentation to ensure precise tracking of customer service activities.
  • Carried out consistent follow-up communications with clients ensuring their satisfaction.
  • Monitored ongoing cases and escalated complex issues as necessary.
  • Fostered seamless communication between staff and managerial personnel.
  • Oversaw multiple initiatives, achieving all targeted deadlines.
  • Delivered technical support via phone, chat, and email.
  • Stayed informed about latest product offerings, services provided and market developments.
  • Proposed enhancements from analyzing customer interaction patterns.
  • Assisted customers by addressing inquiries about system functionality.
  • Tracked and documented client-reported issues.
  • Authored detailed procedural guides to enhance users' understanding of technological tools.
  • Assessed client requirements and delivered suitable solutions.
  • Collaborated with users to diagnose and address concerns.
  • Implemented innovative concepts enhancing overall team effectiveness.

Technical Support Executive

Sitel group
CHENNAI
11.2017 - 12.2018
  • Provided technical support to customers via phone, email and remote access tools.
  • Administered assistance to Canadian customers for Internet, TV, and Homephone services.
  • Escalated persistent technical problems to the management team seeking solutions.
  • Provided technical support to resolve network connectivity challenges across various devices.
  • Utilized remote tools effectively to resolve technical errors in systems.
  • Developed solutions for procuring products matching customer requirements.
  • Offered strategic advice on leveraging various applications to enhance operational workflows.
  • Reviewed user feedback to uncover potential service delivery improvements.
  • Enhanced client experience through prompt and professional assistance.

Education

Bachelor of Engineering - Mechanical Engineering

Santhome Higher Secondary
Chennai, India
05-2017

Skills

  • Skilled in SQL
  • Skilled in Git
  • Continuous integration experience
  • API testing mastery
  • Proficient in Java
  • Test case development
  • Experience with JIRA
  • Knowledge of postman
  • Familiarity with maven
  • Agile methodology
  • Defect tracking tools
  • Database testing proficiency
  • Debugging

Affiliations

  • Gardening
  • Learning of new concepts and to live self sufficient life

Accomplishments

  • Rewards Vantage points for continuous efforts in Send regression project
  • Received performer award for excelling in few project
  • Received Customer centric award for various project on fulfilling customer requirement
  • Received start of the year in 2022

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Automation Test Engineer

WIPRO(Mastercard)
08.2024 - Current

Implementation Engineer

WIPRO(Mastercard)
01.2022 - 08.2024

Technical Customer Service Representative

WIPRO(Mastercard)
03.2019 - 12.2021

Technical Support Executive

Sitel group
11.2017 - 12.2018

Bachelor of Engineering - Mechanical Engineering

Santhome Higher Secondary

Similar Profiles

CREATE PROFILE
Polycarpe Julien