Ponmani Tamilselvan

Directed a team of 10 in technical support, achieving significant service enhancements.
Facilitated coaching and mentoring initiatives to elevate team capabilities.
Supervised work queue management, ensuring efficient handling of support requests.
Monitored metrics trends to refine strategies and boost KPI performance.

Delivered technical support for application security suite features such as SAST, SCA, and IAST.
Engaged with global customers to address inquiries and troubleshoot issues.
Acted as DSE for enterprise clients, optimizing user experience and satisfaction.
Managed integrations to streamline security processes and enhance functionality.

Established methodologies and policies for organization-wide static analysis in C, C++, and Java.
Developed continuous integration strategies to enhance static analysis effectiveness.
Set standards and checkers to ensure rigorous static analysis processes.
Managed vendor relationships, specifically with Coverity, to optimize tool utilization.

Executed full design, development, and unit testing cycle for Loans, Vesting, and Moves modules using C++ in electronic retirement services software.
Managed a team of 3 to ensure effective task allocation and timely software deliverables.

Similar to Siemens (project obtained by Cerner).

Delivered enhancements to clinical documentation within electronic health care information system through thorough analysis and development.

Engineered Windows driver for large-format printers using C++.
Participated in sprint estimation and review meetings to enhance workflow efficiency.
Conducted peer reviews to uphold best practices in coding standards.