Ponmeganathan S
Production Engineer
R.K.Pet,Tamil Nadu
Summary
Determined leader with extensive knowledge in Cast polyurethane product development and Production in addition to Tool making and customer service. Skilled in implementing manufacturing processes, developing production systems and analyzing product designs. Smart and dedicated to cost-saving initiatives and process improvements. Highly motivated Production Engineer with comprehensive experience in process improvement, quality assurance and manufacturing. Exceptionally talented at investigating and sourcing new equipment and identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities.
Overview
5
5
years of professional experience
Work History
Production Engineer
SRI GOTEC India Pvt Ltd
02.2022 - Current
- Overseeing entire Cast Polyurethane Development, Production, Quality and Dispatch
- Experienced in Different PU systems such as TDI, MDI and NDI
- Delivered services to customer locations within specific timeframes.
- Implemented cost-saving measures in materials procurement, reducing expenses without sacrificing quality or performance.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
- Supervised entire production process and prepared proper documentation for dispatch.
- Reported variance reports for production orders.
- Improved production efficiency by developing and implementing new manufacturing processes.
- Enhanced product quality with the implementation of rigorous testing procedures and quality control measures.
- Performed root cause analysis and implemented corrective actions.
- Communicated with other team members to enhance process and performance.
- Calculated overall production costs by evaluating material, labor and other expenditures.
Customer Service Associate
Tech Mahindra Business Services
11.2020 - 02.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled billing and payment issues following guidelines, resolving disputes properly..
- Adaptable and proficient in learning new concepts quickly and efficiently.
Service Engineer
MIAT India Pvt Ltd
08.2019 - 10.2020
- Manufactured Coffee Vending Machines
- Complete assembly of coffee vending machines
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Resolved customer complaints in prompt, polite and professional approach.
- Excellent communication skills, both verbal and written.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Tool Maker
Eastman Preci Tooling
07.2015 - 06.2016
- Ensured accurate measurements for tool making with the use of micrometers, calipers, and other precision measuring instruments.
- Managed proper storage, handling, and labeling of hazardous materials.
- Coordinated and planned operation sequences based on blueprint and model schematics.
- Developed new project tooling to meet exact tolerances.
- Polished and refined tool surfaces, both flat and contoured using abrasive stones, power grinders and emery cloths.
- Seamlessly interacted with quality control team ensuring adherence to specifications and contributing to a reduction in the number of rejected products.
- Consistently met deadlines for project completion through effective time management and organizational skills.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Engineering - Mechanical Engineering
SCSVMV University
Kanchipuram, India 04.2001 -
Diploma in Tool And Die Making - Tool And Die Making
NTTF
04.2001 -
Skills
Production Management
Timeline
Production Engineer
SRI GOTEC India Pvt Ltd
02.2022 - Current
Customer Service Associate
Tech Mahindra Business Services
11.2020 - 02.2022
Service Engineer
MIAT India Pvt Ltd
08.2019 - 10.2020
Tool Maker
Eastman Preci Tooling
07.2015 - 06.2016
Bachelor of Engineering - Mechanical Engineering
SCSVMV University
04.2001 -
Diploma in Tool And Die Making - Tool And Die Making
NTTF
04.2001 -
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