Ponmudi Ramadass

Quality Assurance Manager:

• Managing offshore QA team with E2E knowledge of FTTP Plan and Build, Commissioning and L2C order management.
• Prepared business POA, SOP, ITT proposals. Simplified the high-level business requirements into actionable process design plans to use in the frameworks.
• Prepared an enhanced quality frameworks across workstreams in alignment to the organization business KPI.
• Conducting daily/weekly meeting with customers and other stockholders to plan and deliver the business expectation.
• Collaborating with customer QA managers and driving feedback loops.
• Implemented process improvement solutions to bridge business process gap.
• Conducting feedback loops with onshore field engineers and regional directors.
• Conducting coaching and feedback sessions with associate and manger level.
• Publishing weekly reports and do presenting in the QBR calls with MD.
• Handled and delivered short term projects in FTTP data conversion, Copper - FTTC Data integrity.

Onsite Experience

Customer Co- Location Support - Scotland, UK (2021-2023)

• Supported and lead the FTTP Network plan and Build delivery for Scotland North region from customer location.
• Participated and conducted onsite workshops with the field engineers and implemented process improvement in offshore.
• Trained field engineers/managers on the tools and reports designed by offshore.
• Published Daily/Weekly reporting to customer regional directors and presented in the calls.
• Fix quality issues and in-life changes to expedite field work.

British Telecom - Openreach UK

• Planned FTTP, FTTC Network using the customized customer applications
• Prepared engineer job instruction documents with job description and geographical image representations.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Feedback and adequate training are provided to associates when errors identified

AT&T - US

• Worked as a planner in planning fibre network planning across US
• Run and fix the network routing issues and disconnection in the design planned by junior planners
• Briefing and feedback sessions to users.