Ponnar Sankar D

• Responsible for Technical Service & Operations of Rajasthan & Gujarat region.
• Responsible for increasing Aftermarket Revenue through promotion of different Aftermarket products.
• Managing Dealer Network and supporting dealership for the development of engineer's capability & sales targets.
• Providing Aftermarket Service Support to Single Stage & Double Stage Compressor; Extended M1 & M2 service support to Kohler engines powering Light tower.
• Ensure total Customer satisfaction & retain existing Customer Loyalties.
• Promote service as a business line & promote parts business.
• Organize Service Camps in coordination with dealers.
• Special focus on dealer manpower development.
• Coordination with Capital Equipment Sales Team and ensure seamless approach to Customer.
• Meeting Spare Parts Target.
• Impart training to dealer service team and be their mentor.
• Ensuring timely resolution of queries / complaints / claims.
• Competencies & Capabilities in Current Role;-

- Proficiency in Microsoft Excel, Microsoft PPT, Dealer Audits etc.
- Task Management
- Relationship building & management
- Co-ordination ability, Multi-functional and Man-power Handling
- Good Communication & presentation skill
- Market & Potential growth analysis for Business development.

- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

CUSTOMER SUPPORT, Diploma Trainee – Pune, Maharashtra

• Attended Training in Cummins Technical Training Centre, Pune for a period of 8 Months (04/09/2013 to 10/05/2014). Regarding Subjects Like Basics of Diesel Engine, Basic Electrical & Electronics Training, Cummins Engines & Controller Familiarization.

CUSTOMER SUPPORT, Field Service Engineer – Dhanbad, Jharkhand

• Supported FMC project & Warranty support to BCCL, Dhanbad (Bharat Coking Coal Ltd) in Cummins engine powering in mining equipment's. Render the service 24x7 to our engine under FMC to attain the target availability & raise invoices on monthly running hour basis.
• Managed and extended customer support to the key account customers like Power Gen, Construction, and Industrial equipment's.
• Supported dealership in Engine Warranty decision and Technical failure analysis in major failure & Inventory planning. Extended support on Customer Sites in Critical issues.
• Monitored key performance initiatives of the dealership-MTTR, RECT, and Net Promote Score (NPS).
• Taken Ownership in pro-active monitoring, maintenances to reduce the engine downtime.
• Enhanced own Technical knowledge on Cummins electrical and electronic control modules to independently handle the Electronic engines.
• Organize the Service camp for interaction with customers and develop our business.

PROJECT SUPPORT, Field Service Engineer – Shillong, Meghalaya

• Managed O&M project of 4MW power plant along with exclusive dealer team at Lafarge Umiam Mining Pvt. Ltd.
• Eliminated diesel generators' downtime & supported the customer with 99% availability of the generators for the smooth operation of the plant, also maximized revenue by carried out the proactive service planning.
• Prepared the parts planner to ensure 100% availability of parts during proactive/reactive failures. Analyzing failures and initiating preventive measures.
• Monitored product quality and communicated necessary improvements to PQC (Product Quality Committed) team.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Analyze & approve warranty claims at Dealer level.
• Manpower management of dealership and improve their efficiency through technical and product training to the engineers.