Ponny Jose

• Experience in leading and carrying out all phases of full SDLC lifecycle enterprise system development from planning, analysing, designing, building, and implementation; Proficient knowledge of Agile/Scrum methodology;
• Engage client to gather software requirements and alignment with development teams;
• Translated stakeholder's requirements into different documents such as Executive proposals, Business requirement documents (BRD), Functional requirement documents (FRD and work breakdown structure (WBS);
• Experienced with Wireframing using Figma; Evaluate risk related to implementation;
• Interacted with business clients to provide project status updates, answered questions
• Experienced with project management tools like Jira and GitLab; Review and verify test case/test scenarios and coordinate with QA/Testing team and ensure successful UAT; Business process flow diagram.
• Collaborated with stakeholders across departments to define requirements for new projects.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations and partnerships.
• Delivered timely support by tracking issues and communicating resolutions to end users.

Having 1.8 years of experience as a Network Support Engineer;

• To provide technical support to the telecommunication client;
• To understand the proper scope of the project and send ASRs clean in the first attempt and also getting FOC in the first attempt thus increasing FPY;
• Improved operational efficiencies by analyzing issues and implementing project management.
• Working on groom projects of various bandwidths such as OCN, DS3, DS1 and DS0.