Hi, I’m
PONRAJ P
Chennai
Summary
Proven problem-solver and team collaborator, I excelled at Royes Enterprises by mastering customer service and enhancing operational efficiency. My expertise in back-end loan processing and adeptness at managing high-volume customer inquiries have fostered significant client relationships and streamlined processes, demonstrating a blend of technical proficiency and a friendly, positive attitude.
Overview
2025
years of professional experience
Work History
Back End Executive
Royes Enterpresis
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Back End in Home loan , Personal loan and Business loan.
Executive
ABT Parcel Services
09.2021 - Current
Job overview
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Monitored and maintained organized work space, confirming efficient operations.
- Book the material to various places all over India through on line.(Computerized Billing) .
- Follow up the Consignment from booking branch up to reach the Consignee(Party).
- Maintain Vehicle arrival and DEPS (Damage / Extra / Pilferage / Shortage) updating in E-cargo on Daily Basis
- Preparation of Manifest, THC in E-Cargo on daily basis.
- Filing of in bound & out bound Manifest, and DEPS register on daily basis.
- Proper maintenance of Log book on daily basis.
- Work on monthly reports (Excel)
Education
DRBCCC Hindhu College, Chennai
Bachelor of Arts from B.Com
03.2016
Vijayantha Higher Secondary School, Chennai
from 12th
04.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Ability to work well under pressure
- Ability to handle multiple tasks and deadlines
- Hands-on experience with MS Excel and accounting software
- Relationship Building Public Speaking
- Ability to handle sensitive, confidential information
Timeline
ABT Parcel Services
Executive
09.2021 - Current
Royes Enterpresis
Back End Executive
DRBCCC Hindhu College
Bachelor of Arts from B.Com
Vijayantha Higher Secondary School
from 12th
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