Summary
Overview
Work History
Education
Skills
Certification
Declaration
Timeline
Generic
POOJA

POOJA

Kashipur

Summary

Dynamic and results-driven Store Manager with a proven track record at Value Plus Electronics Store. Expert in coaching and mentoring teams, enhancing customer satisfaction, and driving sales through effective program development. Skilled in conflict resolution and employee training, consistently achieving high performance metrics and fostering a collaborative work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Value Plus Electronic Store.
06.2023 - 09.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Store Manager

M.I Electronics
02.2019 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Sharma Videos
12.2018 - 01.2019
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Value Plus Electronics Store.
09.2016 - 10.2018
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Arts -

RadheHari Govt. Degree College.
Kashipur, Uttarakhand
08-2027

Intermediate -

Bhartiya Shiksha Sansthan
Moradabad, Uttarpradesh
06-2015

High School -

Bhartiya ShikSha Sansthan
Moradabad, Uttarpradesh
06-2013

Skills

  • Coaching
  • Complaint resolution
  • Mentoring
  • Program development
  • Employee training
  • Employee evaluation
  • Leadership
  • Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Sales expertise
  • Team building

Certification

Diploma Of Data Entry Operator (2017).

Declaration

I hereby declare that above-mentioned information is correct to the best of my knowledge and belief.

Timeline

Team Leader

Value Plus Electronic Store.
06.2023 - 09.2024

Store Manager

M.I Electronics
02.2019 - 05.2023

Store Manager

Sharma Videos
12.2018 - 01.2019

Store Manager

Value Plus Electronics Store.
09.2016 - 10.2018

Bachelor of Arts -

RadheHari Govt. Degree College.

Intermediate -

Bhartiya Shiksha Sansthan

High School -

Bhartiya ShikSha Sansthan

Similar Profiles

CREATE PROFILE
POOJA