Pooja .
Delhi
Summary
Dynamic Front Desk Executive with proven expertise at House of Diagnostic Centre, enhancing operational efficiency and patient satisfaction. Skilled in medical billing and customer service, I excel in multitasking and fostering effective communication. Recognized for mentoring staff and streamlining processes, I am committed to delivering exceptional patient care and support.
Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Front desk excutive
House of diagnostic centre
Faridabad
02.2022 - Current
- Managed front desk operations and provided excellent customer service to patients. (Lab Test ,PET CT, Gamma & MRI )
- Scheduled patient appointments and coordinated with medical staff for efficient workflow.
- Handled patient inquiries, ensuring clear communication and resolution of concerns.
- Assisted in Panel verification and collected necessary documentation from patients.
- Trained new staff on front office procedures and best practices in customer service.
- Handled incoming calls professionally while providing accurate information about test or services offered by the organization.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Updated patient information in computer databases accurately and regularly.
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
Front and Back Office Medical Assistant
Health Plus imaging & Diagnostic
Delhi
09.2017 - 12.2021
- Managed patient scheduling and confirmed appointments for various imaging services.
- Assisted healthcare providers with patient intake and medical history documentation.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
Computer Operator
BSA City Couriers Pvt Ltd
Delhi
09.2016 - 08.2017
- Operated computer systems to manage and track courier deliveries efficiently.
- Input data into software for tracking shipments and updating delivery statuses.
- Coordinated with team members to resolve technical issues promptly.
- Assisted in training new staff on computer operations and protocols.
- Performed data entry tasks, including updating customer information in databases.
Education
MBA - Human Resources Management
Subharti University
Meerut 05.2024 - 09.2025
Bachelor of Arts - Political Science
Shri Aurobindo College
South Delhi 07.2012 - 06.2015
CBSE BOARD - 12th
Government Girls Senior Secondary
Delhi 04.2011 - 06.2012
10th CBSE BOARD -
Government Girls Senior Secondary
Delhi 05.2009 - 06.2010
Skills
- Medical Billing
- Maintenance of files and documents
- Hedaling of official correspondence
- Schedule appointment
- Multitasking
- Customer service
- Time management
- Greeting customers
- Other miscellaneous work
- Patient care
Languages
Hindi
First Language
English
Elementary
A2
Timeline
MBA - Human Resources Management
Subharti University
05.2024 - 09.2025
Front desk excutive
House of diagnostic centre
02.2022 - Current
Front and Back Office Medical Assistant
Health Plus imaging & Diagnostic
09.2017 - 12.2021
Computer Operator
BSA City Couriers Pvt Ltd
09.2016 - 08.2017
Bachelor of Arts - Political Science
Shri Aurobindo College
07.2012 - 06.2015
CBSE BOARD - 12th
Government Girls Senior Secondary
04.2011 - 06.2012
10th CBSE BOARD -
Government Girls Senior Secondary
05.2009 - 06.2010