Pooja
Bangalore
Summary
Dynamic BPO Executive with proven skills in customer support and client handling. Recognized for resolving issues efficiently while maintaining high service quality and compliance standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
CUSTOMER EXPERIANCE ASSOCIATE II
Bangalore, INDIA
04.2025 - Current
- Handling customer interactions through calls/chats with professionalism, resolving customer issues efficiently while maintaining service quality, following company processes and compliance standards, and maintaining accurate customer records and documentation.
- With in the 3 months promoted as escalation solution associate
IT Service Desk Support
Bangalore
01.2024 - 03.2025
- IT service desk support.
- I worked in the IT support and process operations environment.
- Assisted in daily operational tasks and issue resolution.
- Followed SLA reports and quality standards.
- Collaborated with team members in networking and field service support (FSS) with applications.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- 1.3 years.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
J.D. - Banking And Finance
GFGC College
BANGALORE 04.2001 -
Skills
Customer support and client handling
Communication skills (verbal and written)
Management
Microsoft office
Problem-solving
Microsoft Word
Excellent communication
Certification
amazon internship
cooking
cooking
reading
paining
Timeline
CUSTOMER EXPERIANCE ASSOCIATE II
Bangalore, INDIA
04.2025 - Current
IT Service Desk Support
Bangalore
01.2024 - 03.2025
J.D. - Banking And Finance
GFGC College
04.2001 -