Pooja Anil Kumar
Corporate Trainer
Kozhikode,KL
Summary
Driven by a passion for technology and education, I leveraged my expertise at Dell Technologies to enhance service delivery quality, achieving streamlined processes and innovative solutions. As a VMware Certified Instructor and adept mentor, I've developed impactful training programs and fostered a culture of continuous improvement and critical thinking across teams.
Overview
5
5
years of professional experience
Work History
Senior Instructor
Skillsoft Software Services India Pvt Ltd
06.2024 - Current
- Participated in professional development workshops, staying current on educational best practices and incorporating new strategies into teaching repertoire.
Corporate Trainer
Koenig Solutions Private Ltd
03.2023 - 03.2024
- Developed effective training manuals, modules and teaching aids.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed training programs to meet company objectives.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Supported company growth by designing targeted training programs for new hires.
- Held online and conference call training session to accommodate off- site employees.
- Conducted Various onsite Training by traveling to different locations
Service Delivery Engineer
Dell Technologies
01.2022 - 03.2023
- Enhanced service delivery quality by streamlining processes and implementing best practices.
- Contributed to the expansion of the company''s offerings by identifying emerging trends in technology and suggesting innovative ways to incorporate them into existing services.
- Maintained strong relationships with clients through regular communication and follow-up on outstanding issues or concerns.
- Managed complex projects from initiation to completion, ensuring timely delivery within scope and budget constraints.
- Developed comprehensive documentation for troubleshooting procedures, reducing downtime during incident resolution.
- Increased team efficiency through training, mentoring, and sharing knowledge on best practices in service delivery engineering.
- Reduced response time for client issues through proactive monitoring and prompt resolution of incidents.
- Coordinated resources effectively across multiple projects while balancing competing priorities without compromising quality or timeliness of deliverables.
- Conducted root cause analysis of recurring issues, implementing long-term solutions to minimize future occurrences.
Assistant Professor
College of Engineering Vadakara
08.2019 - 01.2022
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Applied innovative teaching methods to encourage student learning objectives.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Contributed to campus activities to promote positive university image.
- Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
- contributed in the university question paper creation and evaluation
Education
Master of Computer Applications - Computer Engineering
04.2001 -
Bachelor of Computer Applications - Computer Engineering
04.2001 -
Skills
VMware Certified Instructor
VMware Certified VCP-DCV
VMware Certified VCP-NSX
Microsoft Certified Azure Administrator Associate
Microsoft Certified Azure Solution Architect Expert
Nutanix Certified Associate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Senior Instructor - Skillsoft Software Services India Pvt Ltd
06.2024 - Current
Corporate Trainer - Koenig Solutions Private Ltd
03.2023 - 03.2024
Service Delivery Engineer - Dell Technologies
01.2022 - 03.2023
Assistant Professor - College of Engineering Vadakara
08.2019 - 01.2022
Information Technology Education Center , Kannur - Master of Computer Applications, Computer Engineering
04.2001 -
Masters Academy of Professional Science - Bachelor of Computer Applications, Computer Engineering
04.2001 -