Pooja Anil Kumar

Work History

Skillsoft Software Services India Pvt Ltd

06.2024 - Current

Participated in professional development workshops, staying current on educational best practices and incorporating new strategies into teaching repertoire.

Koenig Solutions Private Ltd

03.2023 - 03.2024

Developed effective training manuals, modules and teaching aids.
Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Developed training programs to meet company objectives.
Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Supported company growth by designing targeted training programs for new hires.
Held online and conference call training session to accommodate off- site employees.
Conducted Various onsite Training by traveling to different locations

Dell Technologies

01.2022 - 03.2023

Enhanced service delivery quality by streamlining processes and implementing best practices.
Contributed to the expansion of the company''s offerings by identifying emerging trends in technology and suggesting innovative ways to incorporate them into existing services.
Maintained strong relationships with clients through regular communication and follow-up on outstanding issues or concerns.
Managed complex projects from initiation to completion, ensuring timely delivery within scope and budget constraints.
Developed comprehensive documentation for troubleshooting procedures, reducing downtime during incident resolution.
Increased team efficiency through training, mentoring, and sharing knowledge on best practices in service delivery engineering.
Reduced response time for client issues through proactive monitoring and prompt resolution of incidents.
Coordinated resources effectively across multiple projects while balancing competing priorities without compromising quality or timeliness of deliverables.
Conducted root cause analysis of recurring issues, implementing long-term solutions to minimize future occurrences.

College of Engineering Vadakara

08.2019 - 01.2022

Created materials and exercises to illustrate application of course concepts.
Mentored students and communicated internship and employment opportunities.
Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Built strong rapport with students through class discussions and academic advisement.
Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Applied innovative teaching methods to encourage student learning objectives.
Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
Contributed to campus activities to promote positive university image.
Inspired critical thinking skills among students by fostering a learning environment that encouraged open-mindedness, curiosity, and intellectual exploration.
contributed in the university question paper creation and evaluation