Open To Work
Pooja Arya
Ahmedabad
Summary
Transitioning from recruitment operations and stakeholder management into Product Management, I bring experience in data analysis, process coordination, reporting, client communication, and cross-functional collaboration. My background in managing workflows, supporting business operations, and improving process efficiency has built a strong foundation for understanding user needs and contributing to product-focused teams.
Overview
8
8
years of professional experience
Work History
HR & Admin Support | Senior Recruiter
IMS People
Ahmedabad, India
01.2022 - Current
- Supported the end-to-end recruitment lifecycle for Transactional and Financial roles, including job postings, CV formatting, candidate screening, interview coordination, and pipeline management.
- Assisted in executive search, company mapping, client mapping, and candidate mapping to identify and engage high-quality talent across multiple industries.
- Managed and maintained HRIS databases, recruitment trackers, and employee records, ensuring high data accuracy, integrity, and compliance with company policies.
- Executed strategies to consistently achieve monthly revenue targets of approximately AUD $10,000 to $20,000 on an average.
- Built and maintained detailed Excel reports and dashboards to support data-driven decision-making, recruitment tracking, and performance analysis.
- Prepared monthly, quarterly, and annual analytical reports to monitor hiring trends, employee metrics, and business performance fluctuations.
- Coordinated with end clients, candidates, and internal stakeholders, building strong professional relationships through effective communication and timely support.
- Assisted in conducting initial candidate screenings and interview scheduling, helping streamline recruitment processes and improve hiring efficiency.
- Supported employee training initiatives by organizing training sessions and occasionally assisting with technical training coordination.
- Ensured compliance with internal HR policies and external regulations by maintaining accurate documentation and supporting audit-ready processes.
- Contributed to HR reporting and workforce analysis by tracking employee performance, turnover trends, and training requirements to support operational planning.
Senior Executive | Admin and Stakeholder Relations
VOIS_
Ahmedabad, India
08.2019 - 10.2021
- Facilitated prompt resolution of customer issues, delivering exceptional service to small business, enterprise, and corporate clientele.
- Clarified Vodafone policies for members, focusing on financial, billing, and loan agreements associated with handset and airtime contracts.
- Utilized advanced knowledge of ATS-Halo (Siebel), Crystal, Power BI, and MS Excel to streamline operational processes and improve efficiency.
- Designed and implemented data visualization tools in Excel and Power BI to facilitate informed decision-making and streamline reporting processes.
- Facilitated sales growth through effective assistance to members regarding their concerns.
- Facilitated onboarding for new representatives, ensuring they received comprehensive support to address customer inquiries and achieve performance goals.
- Addressed and resolved over 100 customer transactions and issues each day, prioritizing high-quality service to foster customer loyalty.
- Coordinated efforts with 400+ colleagues in a fast-paced atmosphere to successfully elevate net promoter score by 40% within one year.
Customer Relations Specialist and Admin Support
TTEC (eBay UK – US Client)
Ahmedabad, India
06.2018 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate and timely information dissemination.
- Executed daily outreach to 60-70 customers, ensuring timely responses and support.
- Collaborated with cross-functional teams to enhance customer service processes and improve satisfaction rates.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Led initiatives to streamline complaint resolution processes, increasing efficiency across the team.
Virtual Assistant|Business Support|Data Manager
FREELANCING
Remote
01.2020 - Current
- Facilitated meeting scheduling, room bookings, calendar coordination, and follow-ups for small teams.
- Executed event coordination tasks, including checklist development, material arrangement, and effective communication with vendors.
- Oversaw digital file organization within shared drive folders to enhance document accessibility for clients.
- Assisted with data entry and basic research tasks for project support. Updated spreadsheets and maintained tracking documents for accuracy. Provided administrative support through effective data management.
- Facilitated travel inquiries, coordinated virtual meetings, and prepared comprehensive summaries and notes.
- Oversaw administrative functions including email communication, record-keeping processes, and maintenance of sensitive documents. Managed essential office operations, ensuring efficient email handling and accurate documentation of records. Streamlined the management of confidential materials while providing comprehensive administrative support.
- Supported clients in purchasing mechanical equipment through global suppliers, managing all aspects of communication, travel coordination, meetings, and international shipping.
- Streamlined communication processes by managing data for client projects and addressing over 100 stakeholder interactions through calls, emails, and chats.
Education
Product Manager Fellowship - Product Management
NextLeap
India04-2026
Bachelor of Technology - Mechanical Engineering
KIIT University
School Of Mechanical Engineering04-2018
Diploma in Computer Applications - Computer Science
Computer Academy
Hazaribagh, India01-2010
Skills
- Strong interpersonal communication
- Administrative event management
- Skilled in utilizing various HRIS platforms
- Skilled in Microsoft Office Suite and Power BI for reporting
- Reporting insights
- Stakeholder relations
- Proficient in data governance
- KPI tracking
- Project planning
- Product strategy
- Data-driven decision making
- Strategic planning
Timeline
HR & Admin Support | Senior Recruiter
IMS People
01.2022 - Current
Virtual Assistant|Business Support|Data Manager
FREELANCING
01.2020 - Current
Senior Executive | Admin and Stakeholder Relations
VOIS_
08.2019 - 10.2021
Customer Relations Specialist and Admin Support
TTEC (eBay UK – US Client)
06.2018 - 08.2019
Product Manager Fellowship - Product Management
NextLeap
Bachelor of Technology - Mechanical Engineering
KIIT University
Diploma in Computer Applications - Computer Science
Computer Academy