Pooja Athawale
New Delhi
Summary
Dynamic Executive Assistant with a strong track record at Ambica Steels Limited, skilled in project management, customer service, and administrative tasks. Known for good decision-making, strong analytical abilities, and managing busy schedules and meetings to keep operations running smoothly. Passionate about achieving results, building strong client relationships, and supporting teamwork. Highly organized and efficient, with experience improving filing systems and office processes for better productivity. Trusted to handle confidential information and provide solid support to the management and team.
Overview
27
27
years of professional experience
Work History
Executive Assistant
Ambica Steels Limited
New Delhi
11.2022 - Current
- Administrative Support: Efficiently manage schedules, coordinate meetings, handle correspondence, prepare detailed reports, maintain organized records, prepare meeting minutes, circulate them within the team, and gather/analyze data from diverse sources to deliver actionable insights for the team..
- Project Management: Collaborate with the marketing team and creative agencies to coordinate and track social media content, manage project deadlines, and ensure on-time delivery of all deliverables.
- Calendar Management: Demonstrate expertise in managing complex schedules, coordinating meetings, and handling travel logistics.
- Confidentiality: Strong discretion in handling sensitive information, and prepared confidential documents and materials for executive-level meetings.
- Problem-solving: The ability to identify and resolve issues, making decisions on behalf of the executive.
- Customer Relations: Deliver exceptional customer service while building and nurturing strong relationships with clients, colleagues, vendors, suppliers, and external partners; oversee expenses, reimbursements, and invoicing to ensure accuracy and timely payment processing.
- Technology Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Suite (sheets, Docs,PPT), CRM systems, and other relevant software.
Sr. Customer Service
Concentrix
THANE
09.2015 - 10.2021
- Awarded as "PowerOne" for Excellent CSAT
- Domain Telecom CSAT
- Teamwork
- Leadership
- Computer Skills
- Trained On Applications: ARBOR, OPOM, JARVIS
- Modules: Billing, Technical and Customer Retention.
Teacher
Daffodils Preschool
Thane
06.2011 - 08.2012
- Classroom Management: Managing student behavior, transitions, and routines.
Curriculum Development: Developing and implementing age-appropriate lesson plans.
Communication: Effective communication with students, parents, and colleagues.
Observation and Assessment: Observing student progress and documenting developmental milestones.
Collaboration: Working effectively with other teachers and staff.
Problem-solving: Addressing student challenges and concerns.
Patience and Empathy: Creating a safe and nurturing learning environment.
Creativity and Adaptability: Designing and implementing engaging activities.
Time management: Effectively managing the school day.
Customer Care Officer
Convergys
THANE
10.2004 - 09.2008
- Company Overview: Convergys India Services Pvt. Ltd.
- Convergys India Services Pvt. Ltd.
- Interpersonal Communication.
- Ability to Learn Quickly.
Executive
Jaydeep Motors Limited
Surat
01.2002 - 09.2002
- Executed data entry in Tally system with accuracy and efficiency.
- Provided customer service to address client inquiries and resolve issues.
- Acquired knowledge of accounting methods through ongoing studies and practical application.
Tuition Teacher
Self
Surat
06.1998 - 10.2004
- Provided home tuitions to underprivileged children from Nursery to 10th grade, helping improve their academic performance and supporting their learning needs with patience and dedication.
Education
Masters in Commerce - Accounting And Finance
SPB English Medium College of Commerce
Surat04.2003
Bachelor of Commerce - Accounting And Finance
SPB Commerce College
Surat04.2001
10th And 12th - Commerce
Sir JJ Parsi Panchayat School
Surat04.1998
Skills
- Microsoft Office And Google Suite
- Ability to Multi task
- Decision Making
- Leadership Skills
- Communication Skills
- Customer Service
- Ability to Learn Quickly
- Problem Solving
- Data analysis
- Calendar management
- Project management
- Attention to Detail
- Analytical Thinking
- Time management
- Team collaboration
- Client relations
- Confidentiality maintenance
- Meeting agenda preparation
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Date of Birth: 15/07/1980
- Nationality: Indian
- Place of Birth: Surat
- Married and 1 son
Timeline
Executive Assistant
Ambica Steels Limited
11.2022 - Current
Sr. Customer Service
Concentrix
09.2015 - 10.2021
Teacher
Daffodils Preschool
06.2011 - 08.2012
Customer Care Officer
Convergys
10.2004 - 09.2008
Executive
Jaydeep Motors Limited
01.2002 - 09.2002
Tuition Teacher
Self
06.1998 - 10.2004
Masters in Commerce - Accounting And Finance
SPB English Medium College of Commerce
Bachelor of Commerce - Accounting And Finance
SPB Commerce College
10th And 12th - Commerce
Sir JJ Parsi Panchayat School
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