Pooja Bansal
Bangalore
Summary
With over a decade of experience spanning Insurance, Travel, and Fintech, I excel in Agile methodologies, product management, and leadership. Recognized as a top-three Business Analyst at First American in 2022, I catalyzed team efficiency, achieving a 25% velocity increase within one year of team formation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Q2 Software
Bangalore
04.2024 - Current
- Responsible for eliciting and analyzing functional requirements from FIs (Financial Institutions) and translate them into user stories for development.
- Investigate and triage incidents reported by the FIs on the online banking platform.
- Recommend improvements to facilitate team and project workflow.
- Collaborate with teams in the US to address the needs of FIs and implement enhancements to systems
Lead Business Analyst
First American India Pvt. Ltd.
Bangalore
08.2021 - 04.2024
- Acted as a liaison between Development, Operations and Sales team to understand stakeholder requirements for new features and prioritize the product roadmap
- Oversaw the planning and execution of bi-weekly sprints and communicated the product roadmap to engineering, resulting in hitting 90% of product goals in 2022
- Successfully revamped the customer profile setup, introducing a Pricing tab enabling Sales to tailor pricing per customer, resulting in a substantial increase in sales revenue
- Led a project to automate the splitting and classification of a bulk package into individual loan documents and data extraction from these individual documents using AI and OCR
- Developed user stories for User Management Tool to restrict access to various screens in the application based on user roles and permissions to ensure data security.
Lead Business Analyst
Amadeus Software Labs India Pvt. Ltd.
Bangalore
06.2015 - 06.2021
- Worked closely with airline partners and cross-functional teams to gather and analyze requirements, and manage interdependencies throughout the development and testing processes
- Key role in expanding a one-month project into a year-long, high-revenue, turn key initiative for a Canadian airline, establishing inter-airline check-in links with 70 partners
- Efficiently conducted product workshops to gather requirements, and provided post-deployment support to airport staff worldwide, including the US, Canada, and the Philippines.
Business Analyst
IBM India Pvt. Ltd.
02.2013 - 06.2015
- Collaborated with customer-side claim representatives to gather requirements for insurance claim forms
- Worked closely with the project team to develop project plans, estimate timelines, and oversee development and testing phases
- Performed functional tests, reporting and prioritizing defects for timely resolution within SLA.
Education
B.Tech in Information Technology -
Mody University Of Science & Technology
06.2012
Skills
- Product Management
- Functional Testing
- Stakeholder Management
- Business Process Modelling
- Agile Methodology
- Product Documentation
- Product Design Sketching
- SQL
- API Integration
Certification
- Certified Scrum Product Owner, KH12-22-2023417, Scrum Alliance
- Business Analyst: Project Management Techniques and Tools, Udemy
Awards
- Recognized as one of the top three Business Analysts in 2022 - First American
- Top Performer, Q3-2022 - First American
- High Flyer Award for successfully completing a turn-key project for a major Canadian airline in 2020 - Amadeus
- High Flyer award for project success involving migration of travel documents from legacy setup for 120 carriers in 2019 - Amadeus
- Pat On the Back Award for extensive assessment of Change Proposals in 2016 - Amadeus
- Partnership Appreciation Certificate by client for valuable contribution in claims division in 2015 - IBM
Volunteer Experience
- Teach for India, Volunteer, Bangalore, Karnataka, 03/2021, 05/2021, Volunteered as an English and Math Teacher for TFI Volunteering Program, under Teach To Lead.
- EVidyaloka, Content Creator, Bangalore, Karnataka
Timeline
Lead Business Analyst
Q2 Software
04.2024 - Current
Lead Business Analyst
First American India Pvt. Ltd.
08.2021 - 04.2024
Lead Business Analyst
Amadeus Software Labs India Pvt. Ltd.
06.2015 - 06.2021
Business Analyst
IBM India Pvt. Ltd.
02.2013 - 06.2015
B.Tech in Information Technology -
Mody University Of Science & Technology
- Certified Scrum Product Owner, KH12-22-2023417, Scrum Alliance
- Business Analyst: Project Management Techniques and Tools, Udemy
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