Pooja Bembade
Pune
Summary
- Experienced professional ITSM Manager with 7+ years of valuable experience in monitoring project performance to ensure company success. Dedicated Major Incident Manager experienced in providing expertise in solutions to prevent the recurrence of critical problems. Dedicated in improving project procedures and efficiency.
- Multi-tasking Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Efficient hands-on analytical problem solver. Excellent communication, planning and decision-making skills.
- Seasoned IT manager knowledgeable about infrastructure, security and operations management. Proactive and decisive decision making with several years of related experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Major Incident Manager | IT Project Coordinator
Infosys BPM, India
01.2023 - Current
- As major incident manager coordinates the response and resolution efforts during critical incidents that significantly impact business operations
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Developed and maintained project plans, timelines, and budgets.
- Facilitated resolution of conflicts between team members when necessary.
- Provided guidance to team members regarding tasks assigned to them.
Change & Risk Manager | IT Service Manager
Reliance Communications, India
03.2021 - 01.2023
- Active involvement in required changes in network implementations and planning managing organizational changes.
- Approve necessary changes to implement 5G network connections in all over India
- The role focuses on smooth transitions while promoting efficiency and minimizing adverse impacts.
- Performed post-implementation reviews to evaluate success of new initiatives.
- Monitoring customers MPLS and L3VPN links in monitoring tools. Monitor open faults and escalate if there is risk of SLA breach
- To handle issues in Incident, Risk & Change management process. Keep follow-up with the field team, ENOC team to ensure that the issue is resolved.
System Administrator
FIS Global, India
11.2018 - 03.2021
- Monitor Network traffic, network downtime and contact the support team via phone/email
- Worked on P1, P2 issues to resolve incidents and tickets by following company guidelines and preparing SLA reports and documentation
- Troubleshoot network and production issues to maintain network services
- On-call support for Gateways, Router, Server, IP addresses
- Remote monitoring of network & Client end connectivity via various CSO Tools such as IBM dashboard, Incident Management, Citrix Monitoring, Alerts/Threats Monitoring.
Data & Research Analyst
Galaxia Solutions
03.2017 - 11.2019
- Identified potential areas of improvement in existing processes through analysis of existing data.
- Developed algorithms to automate various tasks related to data collection and analysis.
- Deployed applications on cloud platforms such as AWS or Azure.
- Developed disaster recovery and backup strategies on Azure, ensuring business continuity.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
MCA - System And Network Administration And Security
Savitribai Phule (Pune) University
03-2018
BCA - Computer Application And Information Technology
Swami Ramanand Teerth Marathwada
03-2015
Skills
- Project Co-ordinationator
- ITIL ITSM Framework
- Project Management
- Operations Support
- Escalation management
- Jira and Confluence
- Service-Now/HPSM
- Process reviews
- SLA management
- Active Directory Admin
- Azure Administration
- AWS Call Auditing
- Windows Server Admin
- Problem-solving abilities
- Information Management
- Resource Utilization
- Compliance Monitoring
- Risk Management
- Change request monitoring
- Relationship Management
- Effective Communication
- Performance monitoring
Personal Details
- Name- Pooja Panditrao Bembade
- Gender- Female
- Marital Status- Unmarried
- Languages Known- English, Hindi, Marathi
Certification
- Certified in ITIL 4
- Certified in Project Management (PMP) Certification: 2024
- Certified in PRINCE2: 2024
- Certified in Cyber Security
- Certified Power BI
Timeline
Major Incident Manager | IT Project Coordinator
Infosys BPM, India
01.2023 - Current
Change & Risk Manager | IT Service Manager
Reliance Communications, India
03.2021 - 01.2023
System Administrator
FIS Global, India
11.2018 - 03.2021
Data & Research Analyst
Galaxia Solutions
03.2017 - 11.2019
MCA - System And Network Administration And Security
Savitribai Phule (Pune) University
BCA - Computer Application And Information Technology
Swami Ramanand Teerth Marathwada
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