Summary
Overview
Work History
Education
Skills
Certification
Environments
Timeline
Generic

Pooja Bhagwat

Pune

Summary

Dynamic Analyst with a proven track record at EATON CORPORATION, specializing in IT solutions and user training. Excelled in enhancing team performance and customer satisfaction through effective communication and hands-on training. Skilled in ServiceNow and conflict resolution, consistently surpassing targets and fostering trust within the workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Analyst IT

EATON CORPORATION
Kharadi
04.2023 - Current
  • Provided Training: Hands-On Training: Organize practical sessions for analysts to practice onboarding new users by handling various scenarios, thereby honing their skills through hands-on experience
  • Continuous Feedback: Consistently provided feedback on trainee performance and gathered their input to assess their understanding, adjusting the training process and documentation as needed
  • Adapted training methods to enhance effectiveness by creating concise notes
  • Mentorship: Mentored new analysts and developed a comprehensive training plan to ensure they met all requirements
  • Regular Updates: Updated the documents promptly to reflect any process changes
  • Provided daily updates to leadership on training progress, feedback, and issues
  • Recognition: Acknowledged the analyst's excellent work and results and provided managers with feedback on their progress
  • Initiated team discussions upon identifying gaps in the process or issues in the system
  • Learned to create reports and dashboards in new ServiceNow ticketing system to streamline triage process
  • Conducted training sessions for the L1 team to facilitate the initiation of knowledge transfer across parallel ARM teams
  • Troubleshoot issues and coordinate resolution between multiple teams as required
  • Communicate issues to leadership to find workarounds, ensuring customers do not suffer due to process gaps and maintaining a positive customer experience
  • Graduated in the Future Leader eXpand program which developed the skills needed to effectively lead, manage teams, enhance collaboration, and make effective strategic decision
  • Manage triage of tickets in the SNOW queue, assigning tickets based on priority, and expediting requests as required
  • Managed ticket processing to surpass daily targets while also handling additional responsibilities
  • Leading the Employee Engagement Council at EITC to plan and organize events that consider employee preferences and cultural festivals

Associate Analyst

EATON CORPORATION
10.2018 - 03.2023
  • Create documentation and conduct training for new analyst for onboarding the new users
  • Update the precisionists on any modifications to existing processes
  • Developed a training plan and tailored documents to align with the neurodiverse analyst's understanding, ensuring their ability to deliver the expected results in processing requests
  • Handle ticket triage in Remedy, prioritizing, assigning, and expediting requests as required
  • Specialize in external user application management, primarily for the electrical sector
  • Managed ticket processing to surpass daily targets while also handling additional responsibilities

Junior Analyst

EATON CORPORATION
07.2016 - 09.2018
  • Created, modified, and terminated internal users accounts using Passkey, VOTW, Bid Manager, Siebel, MFG PRO, AS400
  • Effectively Trouble shooting issues with access by researching account
  • Trained new team members and contractors on the internal processes for onboarding new users to various applications
  • Managed ticket processing to meet SLAs and ensure customer satisfaction, while maintaining accurate documentation for each request
  • Worked as a Resource for both internal and external user processing

Education

Bachelor of Engineering - IT

MIT college
Pune
01.2024

Future Leader eXpand Program -

Eaton technologies
01.2024

Skills

  • Accountable and passionate
  • Driving Results
  • Fostering Relationships
  • Cultivating Trust in the Workplace
  • Effective Workplace Communication
  • Selecting Conflict Resolution Strategies

Certification

  • Future LeaderX training, Eaton Human resources
  • Microsoft certified Azure fundamentals, 12/17/22
  • Microsoft certified Security, Compliance and Identity fundamentals, 12/17/22

Environments

  • Eaton Applications - Bid Manager, C360, Eaton University, Extranet User Manager, Order Center, Passkey, Project Center, Remedy, SAP NetWeaver Portal, Sterling WMS, Vertex, Vista
  • Power BI, As400, MFG PRO
  • Apache Directory Studio
  • Microsoft Office 365: Word, Excel, PowerPoint, SharePoint
  • Microsoft Project

Timeline

Analyst IT

EATON CORPORATION
04.2023 - Current

Associate Analyst

EATON CORPORATION
10.2018 - 03.2023

Junior Analyst

EATON CORPORATION
07.2016 - 09.2018

Bachelor of Engineering - IT

MIT college

Future Leader eXpand Program -

Eaton technologies

Similar Profiles

CREATE PROFILE
Pooja Bhagwat