Pooja Bhargava
Iteration Manager
Noida,Uttar Pradesh
Summary
Instrumental Iteration/Project Manager bringing 15 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. IT Specialist, Certified Scrum Master and AZ-900 certified and have undergone multiple trainings to lead a team of 13 to ensure high quality deliveries and ensure 100% client satisfaction. Awarded with star performer, multiple Excellence awards at project, sector and Organization Level.
Overview
3
3
Certifications
6
6
years of post-secondary education
17
17
years of professional experience
Work History
People Manager
IBM India Pvt Ltd
Noida, UP
10.2019 - Current
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Managed 8 employees to reduce workflow stoppage and achieve on-time project completion.
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
- Conducted company-wide town hall meetings to convey updates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Developed succession plans and promotion paths for all staff.
Iteration Manager
IBM India Pvt Ltd
Noida, UP
07.2017 - Current
- Collaborated with project owners and team members to set ambitious but achievable goals.
- Investigated and corrected or escalated project problems.
- Communicated with 15 team members to keep project on schedule.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Analyzed projects to determine resource requirements and arranged interviews to hire the same as per the project's requirements.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Operated under Waterfall and Agile frameworks to efficiently organize and carry out project tasks.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Produced Compliance and metrics reports each month, updating customers and senior leaders on progress and roadblocks.
Technical Test Lead
IBM India Pvt Ktd
Noida, UP
03.2015 - 06.2017
- Produced detailed reports and professional presentations for use by management and regulatory agencies.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with Managers and Architects to handle all functional and business project needs.
Technical Team Leader
IBM India Pvt Ltd
Noida, UP
03.2012 - 03.2015
- Lead a team of 8 team members and ensured quality deliverables and monitored for any team issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assisted Functional manager with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Initiated timely response to emails, voicemails and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Participated in cross-functional team-building activities.
Senior Developer
IBM India Pvt Ltd
Gurgaon, Haryana
04.2008 - 03.2012
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Adjusted design parameters to boost performance and incorporate new features.
- Designed updates to existing software to meet changing customer demands.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Evaluated and improved development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Produced robust, accurate code that minimized production issues.
- Worked with users to gather requirements and evaluate ease of use.
- Collaborated with other developers to identify and alleviate software errors and inefficiencies.
Application Developer
IBM India Pvt Ltd
Pune, Maharashtra
06.2006 - 07.2008
- Participated in design and planning exercises for future software rollouts.
- Resolved system test and validation problems to provide normal program functioning.
- Provided code maintenance and system upgrades to maximize performance.
- Provided positive customer support training experience for completed applications.
- Wrote code for database-driven applications.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Played major role in layout modifications to improve functionality.
- Communicated technical risks and benefits to management and key stakeholders.
- Participated with clients in discussion meetings.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
Education
High School Diploma -
Aggarwal Public School
Faridabad 04.2000 - 04.2002
Bachelor of Engineering - Computers
Lingaya's Institute of Management And Technology
Faridabad 04.2002 - 05.2006
Skills
Waterfall methodology
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved technical as well as client satisfaction issues which led to defect free deliveries
- Supervised team of 13 staff members.
- Documented and resolved multiple issues which led to high NPS score and sector level appreciation.
Additional Information
Attended a workshop with the CEO and top management of IBM India in Johannesburg to decide on the major projects that will be sanctioned for the year. Decided on the technical complications.
Have been awarded at sector level multiple times for the developer, Lead and manager role and delivering high quality deliverables.
received multiple appreciations in the form of Blue points, cash award, excellence awards, star awards at the project, sector and organization level.
Have attained the IT Specialist and CSM certifications and worked as SME for the IT specialist certification within the organization.
Recently obtained AZ-900 certification and plan to pursue the career with Microsoft Technologies and Azure.
Handle a team of 13 to maintain schedule adherence and obtain a high end client satisfaction.
Certification
MCP - Microsoft Certified Professional
Timeline
People Manager
IBM India Pvt Ltd
10.2019 - Current
Iteration Manager
IBM India Pvt Ltd
07.2017 - Current
Technical Test Lead
IBM India Pvt Ktd
03.2015 - 06.2017
Technical Team Leader
IBM India Pvt Ltd
03.2012 - 03.2015
Senior Developer
IBM India Pvt Ltd
04.2008 - 03.2012
Application Developer
IBM India Pvt Ltd
06.2006 - 07.2008
Bachelor of Engineering - Computers
Lingaya's Institute of Management And Technology
04.2002 - 05.2006
High School Diploma -
Aggarwal Public School
04.2000 - 04.2002
Similar Profiles
MUKESH KUMARMUKESH KUMAR
Automation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel IndiaAutomation Lead at Kyndryl Solutions Pvt. Ltd, IBM India Pvt. Ltd, Client: Airtel India
Sameer P. MulgundSameer P. Mulgund
Network Reliability Engineer IBM Cloud at IBM, IBM India Pvt LtdNetwork Reliability Engineer IBM Cloud at IBM, IBM India Pvt Ltd
Anjan BhaumikAnjan Bhaumik
Scrum Master/Team Lead/workload Manager/Security Delivery Specialist at Kyndryl Solutions Pvt Ltd (Previously IBM India Pvt Ltd)Scrum Master/Team Lead/workload Manager/Security Delivery Specialist at Kyndryl Solutions Pvt Ltd (Previously IBM India Pvt Ltd)
Gulab HawaldarGulab Hawaldar
Service Delivery Manager at IBM INDIA PVT. LTD / Kyndryl Solutions Pvt. LTD.Service Delivery Manager at IBM INDIA PVT. LTD / Kyndryl Solutions Pvt. LTD.
Susheel Chandra ShuklaSusheel Chandra Shukla
Development Manager / Development Supervisor at American Express, Hosted Wires(Client), RTPDevelopment Manager / Development Supervisor at American Express, Hosted Wires(Client), RTP