POOJA BHATT

• Supports the Global Cadet Programme Team with APRO testing, conducting TOSE and/or video conference interviews, and selection, debriefing and approval processes.
• Prepares cadet management related reports.
• Monitors cadet mobilisation and disembarkation processes and support mobilisation team to ensure full compliance with VMS and/or client requirements for fleet/vessels under their responsibility.
• Communicates with Planning, Mobilisation and Training teams and clients when required.
• Forwards claims and any payments to Payroll COE and support to Finance for cadet management related invoices.
• Assists responsible parties with onboard training control and post-signoff assessment of the onboard training outcome.
• Arranges graduate cadets to Assessment teams for promotion interviews.
• Maintains cadet records in ShipSure and support the ShipSure crewing data quality/integrity.
• Supports cadet management program budget and invoicing by forwarding invoices to Finance.
• Supports cadets for their documentation process during their college period.

• The Planning Assistant will assist the Planning Optimization Manager in data collection, communicating crew rotation plans, and contributing to data quality in ShipSure for effective crew planning engine output•
• Assist in planning personnel appointments within control.
• Ensure vessel data is up-to-date and complies with Flag State and international requirements.
• Collaborate with the Planner for maintaining accurate records in ShipSure Crewing.
• Weekly maintenance of left company & transferred seafarer data also notify crew directors on creating/deactivating planning cells.
• Confirm planned seafarer status & availability.
• Produce reports on a daily, weekly, and/or monthly basis
• Analyze acceptance/rejections of optimized solutions Map rejection reasons for evaluation and improvement
• Weekly updates on new/ex-VMS seafarers from the recruitment team
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Customer service and product support!
• Report generation and record management
• Client relationship management

• Manage ACM calls, bookings, and itinerary updates while coordinating with rostering units
• Process crew allowances for international layovers also handled HOTAC bookings and verify hotel invoices

• Guest service & revenue optimization
• Check-in, boarding & flight status management
• Handle disruptions, overbookings & special cases
• Hotel bookings for DNB/misconnected guests, Upselling & portal updates
• Ensure airline policy compliance