POOJA B K

Domain: IT Asset Management, IT Service Management, Admin Facility Security Process (AFS), HR HelpdeskEnterprise Edition Process, HR Helpdesk- Professional Edition Process and Finance Helpdesk Process.

Key Responsibilities > Requirement Gathering, Product Demos/POCs, Support Sales Operations.

• Worked for OEM (Software Product company) for their line of Products and solutions in the technology market.
• Accompanied sales for Customer/Partner calls both onsite, remotely, and customer visits.
• Collaborating with BDMs and Sales to comply with requirements for both upsells and to discover new opportunities.
• Gathering the requirements, understanding the expectations of the customer, and validating the need in context with multiple factors that lead to successful deal closure.
• Reviewing and assessing new and upsell opportunities by validating the risk factors and processes associated with opportunity closures.
• Providing demos as per requirements, interacting with customers on their use cases, and creating OEM value. Handling Use cases related to ITAM (Asset Management), ITSM (Ticketing Tool), Integration with 3rd party tools (API Integrations) and Customizations. Coordinating with the internal product Development team to implement the customer use cases in real-world scenarios based on best practices.
• Provision of POCs according to the scope of work agreed with clients.
• Creating POC instance, implementing and configuring the POC instance according to the customer requirements and Scope finalized.
• Reviewing test cases and providing customers with POC setup walkthroughs and demos to ensure a successful POC closure.
• Documenting the scope of the implementation, preparing the implementation proposal document, technical documentation, and project schedule. Working along with the internal team according to the Organization’s protocols for a smooth Project Transition with the Professional Services/Implementation team for successful Project deployment.