Pooja Chakraverty

• Mentored team members on complaint process.
• Assigned as buddy for new joiners on RAQAC level
• Improved operational efficiency by closely monitoring team closures and identifying inefficient processes.
• Complaint Handling for Acute care and treatment products
• Supported team for establishing SGTC OUS COE for treatment products
• Successfully conducted Quality summit for SMR and supported for SMK summit
• Participated in ERGs like lean in Circle 2 and Hobby clubs
• Lead multiple RAQAC level initiative
• Guiding team to meet corporate KPIS
• Product Training and Assessment
• Audit Participation and Management, Certified Lead Auditor and MDSAP auditor
• REACH & ROHS Project support for environmental compliance engineering team.
• Quarterly and half yearly reviews with divisional stakeholders
• Representing SGTC at SPO and DPO meeting
• Leading SGTC continuous process improvements for CQ summit
• Trained on risk management process as part of mentor mentee program

• Quality Assurance and Quality Control
• Root cause analysis
• Quality check and warranty analysis of devices
• CDS process for devices and NC & CAPA formation
• Parts ordering and technical report writing.
• Troubleshooting and servicing of different types of medical devices
• Technical Support to FSE and Customer
• SOP creation and Audit Support.
• Product Support.
• Stayed up to date in the medical product range, improvements, changes, and developments by attending quarterly sales team training.
• Delivered product presentations and live tests to demonstrate product usability, highlights, and successes.

• Troubleshooting and servicing of different types of medical devices
• Doing incoming inspection and final inspection
• Completing the whole work in a said time, Target achieve
• Quality control as per Olympus standard and parameters
• Warranty analysis
• Perform in audit to achieve best standards for the company.
• Managing teamwork flow and guiding teammates
• Setting up the new workshop and automation process for manual procedures
• Handling internal customers.
• NC and CAPA Creation

• Troubleshooting and servicing of different types of medical devices
• Doing incoming inspection and final inspection
• Completing the whole work in a said time
• Quality control as per Olympus standard and parameters
• Perform in audit to achieve best standards for the company.