Pooja Chandra
Mumbai
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
9
9
years of professional experience
Work History
Sales Associate
Reliance Jewels
Mumbai
04.2022 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Customer Relation Officer
Biba Apparels
Mumbai
10.2021 - 03.2022
- Developed relationships with customers to ensure repeat business opportunities.
- Maintained accurate records of customer interactions and transactions for future reference.
- Followed up with customers after their purchase to ensure their satisfaction was met.
- Advised customers on available promotions, discounts, or new products that may interest them.
Front Desk Executive
Irfan Hair Garage Salon
Mumbai
06.2018 - 03.2020
- Greeted and welcomed customers in a friendly manner.
- Answered incoming calls and provided information about services and products.
- Scheduled appointments for clients and customers.
- Handled cash transactions accurately and efficiently.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Ensured that all areas of the front desk were kept clean and organized.
Customer Relation Officer
World Of Titan
Bhopal
09.2016 - 01.2018
- Maintained accurate records of customer interactions and transactions for future reference.
- Identified customer needs and provided appropriate solutions through upselling products or services.
- Developed relationships with customers to ensure repeat business opportunities.
- Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
Out Bound Tele-Calling for Reliance Digital TV
Magnum Call Center
Bhopal
07.2015 - 05.2016
- Prepared lists of overdue accounts, license suspensions and issuances.
- Investigated past and current licensees to perform record checks.
- On customer demand plan upgrade and add on extra chennals only on customer demand and explain which plans more benifits and they can buy .
Education
Post Graduation Diploma In Computer And Application - Computer
Makhanlal Chaturvedi National University Bhopal
Gwalior02-2015
Bachelor of Arts - Political Sciance
Jiwaji University Gwalior (M.P)
Shivpuri (M.P)05-2007
Skills
- Product Sales
- Upselling
- product knowledge
- Relationship Building
- Reliable and punctual
- Positive and professional
- Quick learner
- Customer service skill
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Sales Associate
Reliance Jewels
04.2022 - 02.2024
Customer Relation Officer
Biba Apparels
10.2021 - 03.2022
Front Desk Executive
Irfan Hair Garage Salon
06.2018 - 03.2020
Customer Relation Officer
World Of Titan
09.2016 - 01.2018
Out Bound Tele-Calling for Reliance Digital TV
Magnum Call Center
07.2015 - 05.2016
Post Graduation Diploma In Computer And Application - Computer
Makhanlal Chaturvedi National University Bhopal
Bachelor of Arts - Political Sciance
Jiwaji University Gwalior (M.P)
Similar Profiles
Vinay Singh GaurVinay Singh Gaur
Store Manager at Reliance JewelsStore Manager at Reliance Jewels
NAGA SIVA KUMAR LAKKIMSETTINAGA SIVA KUMAR LAKKIMSETTI
SIS STORE MANAGER at RELIANCE JEWELSSIS STORE MANAGER at RELIANCE JEWELS
Anshul JhaAnshul Jha
Store Manager at Reliance JewelsStore Manager at Reliance Jewels