Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pooja Chaughule

Domabivli

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.

Aggressive investment banking professional bringing expertise in closing sales and bringing in new customers.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Utkarsh Small Finance Bank
Mumbai
04.2023 - Current
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Handled escalated customer complaints and disputes in a professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Advised customers on banking products and services, such as Health Insurance and investments.

Back Office Assistant

Axis Bank Ltd.
Dadar
11.2019 - 04.2023
  • Quality Checking and Data entry take Place, Scaning Will Tack Place, Handling Customer, Inward and Outward, E Register, Documents Scanning, Instakit Allocate etc.
  • Assisted with the daily operations of the back office by organizing, filing and distributing documents.
  • Ensured data entry accuracy while entering customer information into company databases.
  • Sorted mail received from customers or vendors, opened envelopes, scanned documents into appropriate files, attached labels or stamps prior to distribution.
  • Answered work phones and routed correspondence to correct parties.

Education

B. Com - Accounting and Business Management

Mumbai University
Parel,Mumbai
03-2018

H.S.C. - Accounting And Business Management

Maharashtra Board
Maharashtra
03-2015

S.S.C -

Maharashtra Board
Maharashtra
03-2012

Basic Knowledge of Computer

Tally ERP

Excel

Skills

  • Complaint Handling
  • Payment Processing
  • Data Entry
  • Cash Counting
  • Customer Relationship Management
  • Money Handling
  • Signature Verification
  • Customer Relationship Development

Languages

Marathi
First Language
Marathi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Customer Service Officer

Utkarsh Small Finance Bank
04.2023 - Current

Back Office Assistant

Axis Bank Ltd.
11.2019 - 04.2023

B. Com - Accounting and Business Management

Mumbai University

H.S.C. - Accounting And Business Management

Maharashtra Board

S.S.C -

Maharashtra Board

Basic Knowledge of Computer

Tally ERP

Excel

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Pooja Chaughule