Pooja Chavan
Thane
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Service Desk Executive
Quess Corp Private Limited
12.2023 - 01.2024
- Analyze Issue of field Engineer and rectify the same
- Maintain all records of issue and resolution provided by backend team
- Team Handling
- Daily Audits to remove the loopholes in process
- Handling various other processes through mails
- Support PAN India throughout the Email and calls
- Logging the incident/service request, allocating category and prioritizing
- Resolved the user’s issue on priority basis within the SLA’s
- Updating of tickets on regular intervals.Supporting application (Jio pos plus, Jio pos Fttx,FSM,Jio Mart Digital, M-construct and GIS)
- Worked on HPSM, Scale fusion, Remote care, Ericsson Network Engineer and K2UI tools
- Monitor the ticketing system for incoming tickets, updates and closures
Technical Support Engineer
Alten Calsoft Ltd.
07.2022 - 11.2023
- Company Overview: Reliance Jio Project
- Analyze Issue of field Engineer and rectify the same
- Maintain all records of issue and resolution provided by backend team
- Team Handling
- Daily Audits to remove the loopholes in process
- Handling various other processes through mails
- Support PAN India throughout the Email and calls
- Logging the incident/service request, allocating category and prioritizing
- Resolved the user’s issue on priority basis within the SLA’s
- Updating of tickets on regular intervals.Supporting application (Jio pos plus, Jio pos Fttx,FSM,Jio Mart Digital, M-construct and GIS)
- Worked on HPSM, Scale fusion, Remote care, Ericsson Network Engineer and K2UI tools
- Monitor the ticketing system for incoming tickets, updates and closures
- Active directory
SmartShift Logestics Solution Private Limited
01.2021 - 01.2022
- Handling Issues of employees via Emails, Calls and providing effective resolution
Education
Bachelor’s - commerce
University of Mumbai
01.2019
HSC -
CB khedgi’s collage
01.2015
SSC -
Shree Shradhamata English Medium High School
01.2013
Skills
- GIS application
- MS-Office
- O365
- Active Directory
- OS Installation
- Troubleshooting
- Desktop Configuration
Personal Information
Notice Period: 30 Days
Timeline
Service Desk Executive
Quess Corp Private Limited
12.2023 - 01.2024
Technical Support Engineer
Alten Calsoft Ltd.
07.2022 - 11.2023
SmartShift Logestics Solution Private Limited
01.2021 - 01.2022
Bachelor’s - commerce
University of Mumbai
HSC -
CB khedgi’s collage
SSC -
Shree Shradhamata English Medium High School
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