Pooja Chetry
Kolkata
Summary
Dependable Service Desk Analyst with 3 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
6
6
years of professional experience
Work History
Service Desk Analyst (B2B BT Clients)
BT E Services India Pvt Ltd
Kolkata
02.2021 - Current
- Have experience working in tools like:- NGSD, Service Now Tools, Compute Management System (Cloud Management) & Various 3rd Party Vendors Platform.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Sr Associate (Patient Billing and Payment Solution)
Wipro Limmited
Kolkata
10.2018 - 12.2020
- Reviewed claims for coding accuracy.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained historical records by microfilming and filing documents.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Education
B.Com - Accounting
IKON Commerce College
Gauhati08-2012
Skills
- Strong communication
- Interpersonal skills
- Coping with change
- Working in a team
- Working with confidence
- Self-direction
- Working with own initiative
- Report Preparation
- Client Relations
- Service desk support
- Incident Management
- Technical Troubleshooting
Computerexposure
Thorough knowledge of MS-Office(word, excel, power point), Tally ERP 9., Overall comfortable with the use of computer systems and operating systems.
Professionalqualification
- Wipro Limmited, Sr Associate (Patient Billing and Payment Solution), 25 Months +
- BT E Services India Pvt Ltd, Service Desk Analyst (B2B BT Clients), To facilitate co-ordination between Data Centre & End Client, Have experience working in tools like:- NGST, Service Now Tools, Compute Management System (Cloud Management) & Various 3rd Party Vendors Platform, 02/2021 - Present (34 Months +)
Personal Information
- Spouse's Name: Shabbir Hussain
- Date of Birth: 04/28/91
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Assamese
- Nepali
- Bengali
Disclaimer
I hereby declare that all above information are correct to the best of my knowledge, belief and information. If a chance is given to me I will do my work with efficiency and carefully.
Timeline
Service Desk Analyst (B2B BT Clients)
BT E Services India Pvt Ltd
02.2021 - Current
Sr Associate (Patient Billing and Payment Solution)
Wipro Limmited
10.2018 - 12.2020
B.Com - Accounting
IKON Commerce College
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