Pooja Chinche
Thane
Summary
Dynamic professional with extensive experience at Maersk Global Service, specializing in customer dispute resolution and process improvement. Demonstrated leadership in training and mentoring teams, alongside strong communication and analytical skills. Proficient in SAP and MS Office, driving operational efficiency and enhancing customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr.Executive
Kale Logistics Pvt Ltd
Thane
04.2022 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Coordinated training programs for staff to enhance operational knowledge and skills.
- Implemented process improvements to reduce delays in shipment handling.
SR. SHIPPING CUSTOMER ASSOCIATE
SONASHI LTD
10.2019 - 10.2021
- Freight confirmation with clients
- Booking SO for customer
- Verifying documents of packing list with freight companies
- Confirmation with customer for BL copy
- Processing all over documents for export with client
- Work markets of export like Middle East, Africa, USA & many more countries clients
- Handling customer enquiries through email or call
SENIOR ASSOCIATE
MAERSK GLOBAL SERVICE
04.2013 - 07.2019
- Verifying documents and emails by entering information from the documents into the system after thorough research
- To resolve Customer disputes on invoiced billed to Customer
- Analyze disputes received - Understand what Customer is disputing for
- Look up all upstream process to fetch data and understand the history of the said shipment
- Reach out to relevant coordinators for more information if required and Process the amendment in core systems
- Communicate to customer through email or call
- Quality analysis of the work item processed, Providing Training and Answering escalations
Senior Associate
MAERSK GLOBAL
MUMBAI
04.2016 - 12.2017
- Free Time or Container gate in issue
- Amendments in GCSS system of Rates and Payer
- Dealing with the customer's mails
- Extract reports from SAP
- Providing end-to-end resolution to the customers
- Ensure timely & accurate processing within specified time limit
- Developed and implemented strategies for increasing customer satisfaction.
- Conducted research to identify new market opportunities.
- Provided direction and guidance to junior associates on complex tasks.
04.2013 - 03.2016
- Extracting reports of stuck Interface Documents from SAP for collection of errors into an Excel
- Allocation of work within team Members
- Ensure timely & accurate processing of Idoc within specified time limit
- Identification/Rectification of errors between different legacy systems
- Generation of accurate and timely invoice to customer
- Communicating with different country user regards to Error clearance
- Sending daily report to stake holders
- Bring migration for IDOC from different clusters
- Training to New user
- Updating OPPR board - Preparing Graph, Calculating Timeliness and Accuracy of Team
Education
BACHELOR D EGREE -
MUMBAI UNIVERSITY
MUMBAI, INDIA01.2012
Skills
- Fluent English
- Writing skills
- Speaking skills
- Communication skills
- Interpersonal skills
- Time management
- Basic of SAP
- Excel
- MS Office
- PowerPoint
- Typing with good speed
Certification
- Appreciation awards
- Champ of month
- Promotion award from Junior to Senior
- 5 years completion certificate
Timeline
Sr.Executive
Kale Logistics Pvt Ltd
04.2022 - Current
SR. SHIPPING CUSTOMER ASSOCIATE
SONASHI LTD
10.2019 - 10.2021
Senior Associate
MAERSK GLOBAL
04.2016 - 12.2017
SENIOR ASSOCIATE
MAERSK GLOBAL SERVICE
04.2013 - 07.2019
04.2013 - 03.2016
BACHELOR D EGREE -
MUMBAI UNIVERSITY
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