Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Certification
Timeline
Generic

Pooja Chindaliya

CDD Analyst
Mumbai

Summary

To pursue a dynamic and challenging career that allows me to leverage my expertise in customer service, payment operations, and KYC compliance. I aim to continuously develop my skills while contributing to the growth and success of the organization. I am eager to take on new challenges that will enhance my knowledge and help me achieve long-term career goals.

Over 8.5 years of experience in KYC Operations in UK RBWM, and

Overview

9
9
years of professional experience
4018
4018
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Negative News Screening Analyst

HSBC
08.2019 - 06.2023
  • Thoroughly reviewed alerts generated by screening tools to identify potential negative news related to customers or entities.
  • Investigated alerts at various levels of screening, assessing the credibility and severity of the information to determine necessary actions.
  • Escalated alerts that required further investigation or were beyond standard procedures, ensuring compliance with internal and regulatory standards.
  • Ensured adherence to compliance and operational risk controls in line with company policies, regulatory standards, and anti-money laundering (AML) practices.
  • Worked closely with the compliance team to assess and escalate cases that presented a risk to the institution.
  • Monitored media sources for emerging negative news and updated records accordingly to maintain an accurate and up-to-date database.
  • Documented the findings of investigations in detail, ensuring accurate and comprehensive reports for audit and compliance purposes.
  • Maintained proper records of escalations and outcomes, ensuring all processes aligned with audit requirements and regulatory guidelines.
  • Followed the appropriate escalation matrix to raise alerts based on logical reasoning, critical thinking, and a thorough review of the information.
  • Worked with senior management and relevant teams to decide on the next steps based on the findings of the negative news screening process.
  • Continuously monitored customers and entities to identify any new developments or negative news that could impact the bank's operations and reputation.
  • Regularly updated screening parameters, tools, and processes in response to regulatory changes or emerging threats.
  • Coordinated with various internal teams such as compliance, legal, and risk management to ensure effective handling of negative news alerts.
  • Assisted in training new team members on processes and tools used for negative news screening and risk management.
  • Coordinated with relationship managers and clients as necessary to resolve issues related to negative news and ensure full compliance with regulatory requirements.
  • Supported the preparation of reports for external audits and regulatory reviews, ensuring transparency and accountability in all screening processes.

CDD Analyst

HSBC
03.2016 - 02.2019
  • Managed and reviewed the KYC of customers as part of the annual review process, ensuring updates and compliance with regulatory requirements.
  • Conducted audits across various queues for Level 1 approval, ensuring high-quality standards and compliance.
  • Performed regular auditing and provided constructive feedback to improve team efficiency and adherence to procedures.
  • Prepared and maintained various process-related MIS reports for management, ensuring timely and accurate data.
  • Led and conducted training and refresher sessions for Enhanced Due Diligence (EDD) SOW processes.
  • Provided floor support by addressing process-related queries and offering guidance to the team members.
  • Allocated Customer Identification Numbers (CINs) to the team and maintained error log sheets, tracking progress on performance improvements.
  • Regularly conducted feedback sessions on errors and performance, providing insights to enhance team effectiveness.
  • Coordinated live profile reviews for the team, using PowerPoint presentations to communicate updates.
  • Participated in call calibration with HSBC, addressing updates and queries, and ensuring relevant information was cascaded to all team members.
  • Acted as a liaison between HSBC management and the TCS vendor staff during a three-month vendor assignment.
  • Verified KYC & IDVA documents of customers in accordance with regulatory requirements and global KYC procedures.
  • Performed in-depth KYC screenings, documenting customer information as required by the global KYC framework.
  • Managed and maintained confidential client documentation in compliance with data protection and regulatory guidelines.
  • Reviewed customer verification reports on an ongoing basis to ensure regulatory compliance and risk management.
  • Coordinated with the Anti-Money Laundering (AML) compliance team for escalations related to negative media and transaction concerns.
  • Used screening tools like WorldCheck and LexisNexis to conduct customer screening for negative news and compliance risks.
  • Monitored customers' transactions against expected behavior and recorded profiles, identifying any anomalies or red flags.
  • Sent letters to customers requesting KYC details and liaised with Relationship Managers (RMs) for additional information or missing documents, especially for premier clients.
  • Participated as a member of the pilot team for the CDD RBWM deployment process, contributing to the smooth implementation of the new process.
  • Continuously performed AML controls and conducted ongoing reviews of transactions flagged by the monitoring system to mitigate financial crime risks.
  • Cross-trained staff on CDD RBWM UK Annual Review process, ensuring the team was up-to-date with procedures, policy changes, and regulatory updates.
  • Updated the team regularly with process-related information to ensure seamless operations and compliance with changing regulations.

Process Associate

Genpact
10.2014 - 03.2016
  • Managed and serviced customer inquiries related to credit card products and retail liabilities, ensuring timely resolution within the stipulated TAT (Turnaround Time).
  • Assisted in managing a portfolio of wealth customers, providing personalized service and advice based on individual financial needs.
  • Acted as a point of contact for customers, addressing concerns, resolving issues, and providing relevant information regarding their card accounts and retail banking services.
  • Processed applications for credit cards, loans, and other retail banking products, ensuring compliance with the bank's policies and regulatory standards.
  • Conducted regular portfolio reviews to assess the financial health of clients and provide recommendations for improvements or adjustments to their wealth strategies.
  • Cross-sold banking products, promoting various services and offers that matched customer needs, enhancing overall customer engagement and sales.
  • Provided comprehensive support in the issuance and management of credit card accounts, ensuring smooth processing of transactions, payment, and maintenance of account records.
  • Worked with internal teams to ensure smooth operations, resolve account discrepancies, and ensure timely customer communications.
  • Ensured that all customer documentation was accurately reviewed and verified for compliance with internal controls and regulatory standards.

Education

MBA - Finance

Osmania University - Indian Institute of Management

B.Com - Honours

Osmania University College for Women

Board of Intermediate - 12th

A.P. Mahbubia Junior College

SSC - 10th

New Khulq Boys Town High School
Hyderabad, India

Skills

Excellent interpersonal and communication skills

Interests

Listening to Music
Cooking

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Certification

Human Resource Management

Timeline

Human Resource Management

01-2025

Negative News Screening Analyst

HSBC
08.2019 - 06.2023

CDD Analyst

HSBC
03.2016 - 02.2019

Process Associate

Genpact
10.2014 - 03.2016

B.Com - Honours

Osmania University College for Women

Board of Intermediate - 12th

A.P. Mahbubia Junior College

MBA - Finance

Osmania University - Indian Institute of Management

SSC - 10th

New Khulq Boys Town High School

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