Pooja Chindaliya
CDD Analyst
Mumbai
Summary
To pursue a dynamic and challenging career that allows me to leverage my expertise in customer service, payment operations, and KYC compliance. I aim to continuously develop my skills while contributing to the growth and success of the organization. I am eager to take on new challenges that will enhance my knowledge and help me achieve long-term career goals.
Over 8.5 years of experience in KYC Operations in UK RBWM, and
Overview
9
9
years of professional experience
4018
4018
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Negative News Screening Analyst
HSBC
08.2019 - 06.2023
- Thoroughly reviewed alerts generated by screening tools to identify potential negative news related to customers or entities.
- Investigated alerts at various levels of screening, assessing the credibility and severity of the information to determine necessary actions.
- Escalated alerts that required further investigation or were beyond standard procedures, ensuring compliance with internal and regulatory standards.
- Ensured adherence to compliance and operational risk controls in line with company policies, regulatory standards, and anti-money laundering (AML) practices.
- Worked closely with the compliance team to assess and escalate cases that presented a risk to the institution.
- Monitored media sources for emerging negative news and updated records accordingly to maintain an accurate and up-to-date database.
- Documented the findings of investigations in detail, ensuring accurate and comprehensive reports for audit and compliance purposes.
- Maintained proper records of escalations and outcomes, ensuring all processes aligned with audit requirements and regulatory guidelines.
- Followed the appropriate escalation matrix to raise alerts based on logical reasoning, critical thinking, and a thorough review of the information.
- Worked with senior management and relevant teams to decide on the next steps based on the findings of the negative news screening process.
- Continuously monitored customers and entities to identify any new developments or negative news that could impact the bank's operations and reputation.
- Regularly updated screening parameters, tools, and processes in response to regulatory changes or emerging threats.
- Coordinated with various internal teams such as compliance, legal, and risk management to ensure effective handling of negative news alerts.
- Assisted in training new team members on processes and tools used for negative news screening and risk management.
- Coordinated with relationship managers and clients as necessary to resolve issues related to negative news and ensure full compliance with regulatory requirements.
- Supported the preparation of reports for external audits and regulatory reviews, ensuring transparency and accountability in all screening processes.
CDD Analyst
HSBC
03.2016 - 02.2019
- Managed and reviewed the KYC of customers as part of the annual review process, ensuring updates and compliance with regulatory requirements.
- Conducted audits across various queues for Level 1 approval, ensuring high-quality standards and compliance.
- Performed regular auditing and provided constructive feedback to improve team efficiency and adherence to procedures.
- Prepared and maintained various process-related MIS reports for management, ensuring timely and accurate data.
- Led and conducted training and refresher sessions for Enhanced Due Diligence (EDD) SOW processes.
- Provided floor support by addressing process-related queries and offering guidance to the team members.
- Allocated Customer Identification Numbers (CINs) to the team and maintained error log sheets, tracking progress on performance improvements.
- Regularly conducted feedback sessions on errors and performance, providing insights to enhance team effectiveness.
- Coordinated live profile reviews for the team, using PowerPoint presentations to communicate updates.
- Participated in call calibration with HSBC, addressing updates and queries, and ensuring relevant information was cascaded to all team members.
- Acted as a liaison between HSBC management and the TCS vendor staff during a three-month vendor assignment.
- Verified KYC & IDVA documents of customers in accordance with regulatory requirements and global KYC procedures.
- Performed in-depth KYC screenings, documenting customer information as required by the global KYC framework.
- Managed and maintained confidential client documentation in compliance with data protection and regulatory guidelines.
- Reviewed customer verification reports on an ongoing basis to ensure regulatory compliance and risk management.
- Coordinated with the Anti-Money Laundering (AML) compliance team for escalations related to negative media and transaction concerns.
- Used screening tools like WorldCheck and LexisNexis to conduct customer screening for negative news and compliance risks.
- Monitored customers' transactions against expected behavior and recorded profiles, identifying any anomalies or red flags.
- Sent letters to customers requesting KYC details and liaised with Relationship Managers (RMs) for additional information or missing documents, especially for premier clients.
- Participated as a member of the pilot team for the CDD RBWM deployment process, contributing to the smooth implementation of the new process.
- Continuously performed AML controls and conducted ongoing reviews of transactions flagged by the monitoring system to mitigate financial crime risks.
- Cross-trained staff on CDD RBWM UK Annual Review process, ensuring the team was up-to-date with procedures, policy changes, and regulatory updates.
- Updated the team regularly with process-related information to ensure seamless operations and compliance with changing regulations.
Process Associate
Genpact
10.2014 - 03.2016
- Managed and serviced customer inquiries related to credit card products and retail liabilities, ensuring timely resolution within the stipulated TAT (Turnaround Time).
- Assisted in managing a portfolio of wealth customers, providing personalized service and advice based on individual financial needs.
- Acted as a point of contact for customers, addressing concerns, resolving issues, and providing relevant information regarding their card accounts and retail banking services.
- Processed applications for credit cards, loans, and other retail banking products, ensuring compliance with the bank's policies and regulatory standards.
- Conducted regular portfolio reviews to assess the financial health of clients and provide recommendations for improvements or adjustments to their wealth strategies.
- Cross-sold banking products, promoting various services and offers that matched customer needs, enhancing overall customer engagement and sales.
- Provided comprehensive support in the issuance and management of credit card accounts, ensuring smooth processing of transactions, payment, and maintenance of account records.
- Worked with internal teams to ensure smooth operations, resolve account discrepancies, and ensure timely customer communications.
- Ensured that all customer documentation was accurately reviewed and verified for compliance with internal controls and regulatory standards.
Education
MBA - Finance
Osmania University - Indian Institute of Management
B.Com - Honours
Osmania University College for Women
Board of Intermediate - 12th
A.P. Mahbubia Junior College
SSC - 10th
New Khulq Boys Town High School
Hyderabad, IndiaSkills
Excellent interpersonal and communication skills
Goal-oriented team player
Ability to adapt and excel in challenging work environments
Strong problem-solving capabilities
Innovative thinking
Proficient in handling complex business situations
Providing robust solutions
Operating Systems: MS Windows 98
Operating Systems: Windows XP
Operating Systems: Windows 7
Accounting Packages: Tally 72
Accounting Packages: Tally 90
Accounting Packages: Focus50
Accounting Packages: Wings2000
Accounting Packages: Peachtree2000
Accounting Packages: Peachtree 2002
Interests
Listening to Music
Cooking
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Certification
Human Resource Management
Timeline
Human Resource Management
01-2025
Negative News Screening Analyst
HSBC
08.2019 - 06.2023
CDD Analyst
HSBC
03.2016 - 02.2019
Process Associate
Genpact
10.2014 - 03.2016
B.Com - Honours
Osmania University College for Women
Board of Intermediate - 12th
A.P. Mahbubia Junior College
MBA - Finance
Osmania University - Indian Institute of Management
SSC - 10th
New Khulq Boys Town High School