Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

POOJA CHOUDHARY

BANKER
INDRA COLONY, BIJOLIYA, BHILWARA

Summary

Dedicated and results-driven professional with over four years of experience in customer service, sales, and relationship management _ Proven ability to manage inside key accounts, drive sales through tele-calling activities, and build strong relationships with customers and partners. Adept at resolving issues and providing excellent customer support _ Skilled in using CRM software, Microsoft Office applications, Oracle Flexcube, and FinnOne. Fluent in Hindi and English, with a passion for continuous learning and improvement.

Overview

5
5
years of professional experience

Work History

Customer Care Executive (Teller)

HDFC BANK LTD
07.2022 - Current

• Managed inside key accounts and drove sales through tele-calling activities.

• Handled the entire sales cycle for mid-market customers, including lead generation, opportunity conversion, and customer interaction

• Executed cross-selling and up-selling strategies to increase revenue.

• Resolved customer issues promptly, ensuring high levels of customer satisfaction.

• Collaborated with team members to achieve monthly sales targets and improve overall performance.

Unit Relationship Manager — Bancassurance

Care Health Insurance (AU Small Finance Bank)
12.2021 - 06.2022

• Built and maintained strong relationships with bank partners to drive insurance sales.

• Conducted training sessions for bank staff to enhance their knowledge of insurance products.

• Assisted customers with their insurance needs, providing personalized solutions.

• Addressed and resolved customer inquiries and complaints efficiently.

• Contributed to the achievement of sales targets by implementing effective marketing strategies.

Tele-sales Executive — Personal Loan

HDB Financial Services (HDFC Bank Ltd.)
10.2019 - 12.2021

• Conducted telesales activities for personal loans, managinga high volume of customer calls.

• Provided detailed information about loan products and services to potential customers.

• Facilitated loan processing by assisting customers with the application process.

• Maintained accurate records of customer interactions and sales activities.

• Consistently met and exceeded monthly sales targets, contributing to the overall success of the team.

Education

B.Tech -

RAJASTHAN TECHNICAL UNIVERSITY, KOTA
Udaipur, RAJ
04.2001 -

Skills

  • Technical: Microsoft, CRM, Oracle Flex cube, Finn one

  • Complaint Handling

  • Documentation And Reporting

  • Positive Attitude

  • Teamwork and Collaboration

  • Time management abilities

Languages

Hindi
English

Timeline

Customer Care Executive (Teller)

HDFC BANK LTD
07.2022 - Current

Unit Relationship Manager — Bancassurance

Care Health Insurance (AU Small Finance Bank)
12.2021 - 06.2022

Tele-sales Executive — Personal Loan

HDB Financial Services (HDFC Bank Ltd.)
10.2019 - 12.2021

B.Tech -

RAJASTHAN TECHNICAL UNIVERSITY, KOTA
04.2001 -
POOJA CHOUDHARYBANKER