Dedicated and results-driven professional with over four years of experience in customer service, sales, and relationship management _ Proven ability to manage inside key accounts, drive sales through tele-calling activities, and build strong relationships with customers and partners. Adept at resolving issues and providing excellent customer support _ Skilled in using CRM software, Microsoft Office applications, Oracle Flexcube, and FinnOne. Fluent in Hindi and English, with a passion for continuous learning and improvement.
• Managed inside key accounts and drove sales through tele-calling activities.
• Handled the entire sales cycle for mid-market customers, including lead generation, opportunity conversion, and customer interaction
• Executed cross-selling and up-selling strategies to increase revenue.
• Resolved customer issues promptly, ensuring high levels of customer satisfaction.
• Collaborated with team members to achieve monthly sales targets and improve overall performance.
• Built and maintained strong relationships with bank partners to drive insurance sales.
• Conducted training sessions for bank staff to enhance their knowledge of insurance products.
• Assisted customers with their insurance needs, providing personalized solutions.
• Addressed and resolved customer inquiries and complaints efficiently.
• Contributed to the achievement of sales targets by implementing effective marketing strategies.
• Conducted telesales activities for personal loans, managinga high volume of customer calls.
• Provided detailed information about loan products and services to potential customers.
• Facilitated loan processing by assisting customers with the application process.
• Maintained accurate records of customer interactions and sales activities.
• Consistently met and exceeded monthly sales targets, contributing to the overall success of the team.