Pooja Devnani
Ahmedabad
Summary
Detail-oriented Account Manager with 9+ years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
ICICI Bank
Ahmedabad
12.2022 - Current
- Communicate with Banks to negotiate for quotes for Letter Of Credit Transactions and explore Trade Finance Opportunities with them.
- Handling Export Bill Lodgement , Export packing credit facility , Bill Discounting GR Waiver , pre-shipment facility and handle the renewal process for the current facilities with banks.
- Control all inward/outward remittances which include: Import Bills, Export bills, Remittances, and SWIFT Operations.
- Ensure that all financial transactions are properly recorded, filed and reported.
- Coordinate with the accounting department of client to ensure the accuracy of financial reporting. - Follow-up with client on submission of regulatory documents like Bill of entry, 15 CA/ CB certificate/, Export GR release , etc.
- Outward Remittances (A2 payment)
Deputy Branch Manager
ICICI Bank
Gandhidham
06.2021 - 12.2022
- Managing a team of officers & ensuring that operations are completed efficiently within stipulated time.
- Daily monitoring of office accounts & bank reconciliation & checking all EOD reports & monitoring all exceptions & irregular transactions on daily basis.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Assessed customer accounts for potential sanctions violations.
- Assessed customer credit files regularly to review receivables.
- Review new customer accounts and verify their identities
- Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing client documentation, vendor databases, and data entered into proprietary
- Maintain detailed records on clients for second-level review
- Liaise with Clients, Front Office, Credit, Legal and Operations as necessary as part of the KYC process.
- Building relationships with high net worth individuals.
- Providing advice on investments & marketing new financial products or services.
- Ensuring the smooth running of banking transactions.
- Verifying customer data to detect and identify financial fraud.
Privilege Banker
ICICI Bank
Bhuj
06.2020 - 05.2021
- Assisted clients in providing optimal financial advice on various banking products.
- Looking after the short term and long term funding requirements of business clients and individual customers.
- Building relationships with high net worth individuals.
- Providing advice on investments & marketing new financial products or services.
- Designed strategies to retain present business and for acquiring prospective clients.
- Monitored client requirements, identified prospective opportunities & assisted in increasing revenue.
Customer Service Manager
ICICI Bank
Bhuj
04.2014 - 05.2020
- Responsible for running and operations of the bank, whilst at the same time creating a professional, helpful and customer friendly environment.
- Answering any financial and banking queries.
- Working closely with small and medium sized businesses.
- Handling customer queries face to face, over the phone or via correspondence.
- Presenting information clearly to customers, work colleagues and third parties.
- Creating new relationship with individuals and non-individuals.
- Responsible for cash management & clearing.
Account Executive
C.A NIRUP POMAL & ASSOCIATES
Gandhidham
04.2011 - 11.2013
- Maintaining account book of clients
- Working VAT , TDS & Service Tax
- Hand Holding CA for company auditing
Education
Post Graduate Diploma - Banking And Financial Support Services
NIIT
Ahmedabad05-2014
B Com -
Kachchh University
Bhuj04-2013
Skills
- Customer Satisfaction and Solution Implementation
- Excellent problem solving skill
- Portfolio Management
- Private Banking and Commercial Banking
Accomplishments
- Received award for Banking knowledge “iComply”.
- Received various regional & national award for LI, MF & Forex while working in retail branch.
- Received award for various co-curricular activities like dance, easy writing & painting competition in school & college.
Certification
- NISM Series V A: Mutual Fund Distributors - National Institute of Securities Markets (NISM)
- IC38- Certificate Exam of Corporate Agents - Insurance Institute of India
Timeline
Account Manager
ICICI Bank
12.2022 - Current
Deputy Branch Manager
ICICI Bank
06.2021 - 12.2022
Privilege Banker
ICICI Bank
06.2020 - 05.2021
Customer Service Manager
ICICI Bank
04.2014 - 05.2020
Account Executive
C.A NIRUP POMAL & ASSOCIATES
04.2011 - 11.2013
Post Graduate Diploma - Banking And Financial Support Services
NIIT
B Com -
Kachchh University
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