Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pooja Dhamija

GANDHINAGAR

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Gujarat Gramin Bank
Himatnagar Region
09.2020 - Current
  • Supervised daily banking operations and staff activities in a community-focused environment.
  • Coordinated customer service initiatives to enhance client satisfaction and engagement.
  • Monitored transactions to ensure adherence to regulatory standards and internal policies.
  • Ensure full compliance with RBI regulations,AML/Kyc policies and internal audit standards
  • Managed daily banking operations at the ground level, including cash transactions, cheque clearances, NEFT/RTGS processing, and account maintenance.

Education

Bachelor of Technology - ICT

School of Engineering And Applied Science
Ahmedabad
05-2016

Skills

  • Account management
  • Core banking solutions
  • Transaction monitoring
  • Customer service
  • Effective communication
  • Problem solving
  • Conflict resolution

Certification

  • Completed JAIIB
  • Pursuing CAIIB

Languages

Hindi
First Language
Gujarati
Beginner
A1
English
Intermediate (B1)
B1

Timeline

Assistant Manager

Gujarat Gramin Bank
09.2020 - Current

Bachelor of Technology - ICT

School of Engineering And Applied Science
Pooja Dhamija