Pooja Dhamija
GANDHINAGAR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gujarat Gramin Bank
Himatnagar Region
09.2020 - Current
- Supervised daily banking operations and staff activities in a community-focused environment.
- Coordinated customer service initiatives to enhance client satisfaction and engagement.
- Monitored transactions to ensure adherence to regulatory standards and internal policies.
- Ensure full compliance with RBI regulations,AML/Kyc policies and internal audit standards
- Managed daily banking operations at the ground level, including cash transactions, cheque clearances, NEFT/RTGS processing, and account maintenance.
Education
Bachelor of Technology - ICT
School of Engineering And Applied Science
Ahmedabad05-2016
Skills
- Account management
- Core banking solutions
- Transaction monitoring
- Customer service
- Effective communication
- Problem solving
- Conflict resolution
Certification
- Completed JAIIB
- Pursuing CAIIB
Languages
Hindi
First Language
Gujarati
Beginner
A1
English
Intermediate (B1)
B1
Timeline
Assistant Manager
Gujarat Gramin Bank
09.2020 - Current
Bachelor of Technology - ICT
School of Engineering And Applied Science
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