Pooja Dhole
ServiceNow Developer || CSA Certified
Pune
Summary
Professional summary:
2.5 years of experience as a ServiceNow Developer. Functional and technical knowledge of the ServiceNow platform as well as experience delivering small to medium-scale Service Now implementations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
ServiceNow Developer
Edynamic Service Provider
08.2022 - Current
- Integrated two ServiceNow instances for incident tickets and its attachment using REST API and Table API by using import set table and transform map.
- Hands on experience in using Domain Separated ServiceNow instance.
Configured Business Rule, UI Policies, Schedule Jobs, Client scripts and Catalog Client Scripts. - Configured Service Level Agreements and notifications in ServiceNow.
- Worked on creation of Flow Designer.Performed all activities on MSP (domain separated) instance.
- Single handedly onboarded a customer on MSP instance.
- On ServiceNow platform worked on customized the forms and lists of Service Request, Change Request, Demand Management, and Incident Management tables.
- Scripting of Business Rules, UI Policies, Client Scripts, UI Action, Scheduled Jobs.
- Developed integration with other systems using Outbound RESTful Services.
- Created script for automation of record producer creation to avoid manual work and bulk data creation with less time.
- Resolved more than 400 Incidents, have great troubleshooting skills.
- Knowledge in load data using Transform map, also worked on relationship between fields displaying in a field displaying in an import set to fields in an existing ServiceNow table.
- ServiceNow application development; including creation and configuration of Service Catalogs, Email Notification, data imports and exports and Reports.
- Performed E2T (Email to ticket) configuration.
Education
Bachelor of Engineering - Computer Engineering
SSPM COE
Kankavli 06.2015 - 07.2020
Skills
System upgrades
Solutions deployment
Scripting - JavaScript
Integrations with third party systems
undefinedCertification
ServiceNow Certified System Administrator (CSA)
Timeline
ServiceNow Developer
Edynamic Service Provider
08.2022 - Current
Bachelor of Engineering - Computer Engineering
SSPM COE
06.2015 - 07.2020
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